A Best Auto Glass

My mother's windshield got cracked so last week I went to the Lorton location to receive a quote and information about the process to replace my windshield. The man was helpful and answered all my questions, and also checked his system for the car model's windshield to which he confirmed he had available. I told him I would bring the car in the following week when I was off, since my mother struggles driving to places she's unfamiliar with. A week later I called to inform him that we would be on our way and he said that I should go to the Fall's Church location instead of the Lorton location, this was due to the fact that there wasn't a technician available at Lorton. This was already an inconvenience since the Lorton location was just 10 minutes from home. I asked him again how long it would take to install and he assured me that it would take 45-50 minutes. When we arrived at 10:15am, we were told it would take a little over an hour to install since they didn't have the windshield available. This was very frustrating since they had previously informed me that they did have it available, but we didn't make a fuss since it was just a few minutes extended than expected. My mother and I walked to the Mosaic District for breakfast, we came back an hour later expecting everything to be ready but the windshield still had not arrived. It took over an hour for the windshield to finally arrive, and while the technician was installing the windshield he asked me if I wanted to replace the mold around the windshield for an extra $50 charge, I asked my mother who said no, and I relayed the message to him. I had looked at the mold while he was working, and I noticed he had already cut it into pieces before asking our permission. When the job was finally done he told us he had replaced the mold anyway and would charge $30 instead of $50 since we said no to this previously. We just payed because we wanted out of there. The invoice he texted me was at 1:15pm. In conclusion what was meant to be a less than one hour installment took three hours, and we were charged for molding that didn't even need to be replaced since my mother's vehicle is fairly new (3 years). He either accidentally damaged the mold or purposely did so to charge us extra. Speaking of charge, we later found out my mother's coworker was charged $280, while they charged us $425 for the same work (not including the $30 mold charge). Mind you the cars are different but why wouldn't there be a flat consistent rate for the same work? The money was one thing but you can't put a price on time, especially when you're working full time with little time off. we both had plans that we had to cancel due to the constant delay, and we had to deal with their smug unprofessionalism on top of it all, with no accountability or apology whatsoever. We left feeling unsatisfied with their service, and feeling like we had been taken advantage of. I, by no means would ever recommend them to anyone. Hope you have a better than we had dealing with them. Stay blessed!NegativeProfessionalism

While I was out hiking, someone threw a rock through my driver's side window which also shattered the passenger's window. So I came back to find two broken windows and my purse stolen. While I was dealing with calling the credit card companies, my boyfriend called around to try to get someone who could fix my windows. He called Best Auto Glass and they said they were about to close but would stay open late for him. He drove there and they were wonderful, quick, and charged a lot less than the place that my insurance had recommended. It was such a relief to have my windows fixed less than 6 hours after they'd been broken!

A Best Auto Glass was referred to me by a family member. From the start both Reza and Roya provided top tier customer service. My back windshield was damaged from an accident and they were able to get me in the following day, cleaned up the glass pieces, and completed the repair within 24 hours. The windshield replacement was a custom order due to the model of my car. On the day the repair was scheduled there was a small discrepancy with the VIN and order from the supplier. Reza was able to find a local manufacturer with the right glass model same day. Upon install he informed me the glass was a level up from the standard tint and no additional charges would apply since it was the manufacturer who made the error. The windshield also came with a Life Time Warranty! Great communication, pricing, quality and overall customer service.

Avoid at all costs!!! Agreed to pay $500 based on the promise the windshield would not need recalibration (said they've done it a thousand times) and guess what? Lane assist doesn't work anymore!! I had left town so he said to come back when in town, explained to him that I travel for business and that it could take a month or two (sent him the picture of the inactive lane assist message a day after I left his shop). On top of that, there was a small dent above the windshield on the body! So now I don't have lane assist and they don't want to help! Liars! One employee even admitted they fired the guy who worked on my van. I will file a complaint with regulators and dispute the charge as this is a rip off. Ali is nice until you pay them. If anything goes wrong during installation, they won't take responsibility. No ethics! Came back to town 45 days later and went to see him as we agreed. Initially he said to come back tomorrow morning so that a tech could take a look but then he said if it needs recalibration that I would pay half of it! I agreed on $500 because they said recalibration would not be required, they never told me it might. Then when I showed him the damage, he got angry for some reason and said not to come back and he that he doesn't wanna do anything. He also tried to say that it was fine when I left. Lastly, the quality of the glass is not like OEM. Save yourself the headache and avoid, don't be fooled by the good reviews. Update: bank refunded me the $500 after they conducted an investigation and concluded promised services weren't performed.NegativeProfessionalism

The glass was installed properly but the latch was not affixed. I told the technician before I drove away, he reclined it, but did not seem concerned that it was not able to be properly attached. A couple months later, the latch fell off (and was lost). When I called to see if I could get a replacement latch, they said because I was not in the area, they could not help me at all. I stated I would buy the latch, but they were unwilling to even try to help me. Horrible customer service.

My car failed the VA state safety inspection because of a crack on my windshield. The inspection place told me they can replace it but the price sounded so expensive. I went to several glass places to get it fixed but since it was big and close to the edge it had to be replaced. I went to Best Auto Glass and talked to Ali; who was friendly and honest. He gave me a quote that was about 17% lower than the average price that most glass people gave me. It seems like a family business and honestly I felt like a family. Thank you. Toyota Echo