Ace Auto Glass - Aiea

These folks are the best! Arrived before 8am for my appointment, thinking that I'd have to wait until they officially opened to drop off my car. Nope! One of the techs saw me waiting and waved me over, and I was out of there in less than 5 minutes. He said they might need 2 days for the windshield replacement, or it might be done today, so I had all kinds of plans about how I was going to manage the family transportation. So you can imagine how amazing it was to get a call just 3 hours later that everything was done! Wow! Super grateful to everyone there. This is now our only glass shop!

I had my windshield replace from Ace Auto Glass Aiea location. I called to get a q note without mentioning my insurance it was less than 2K. I called my insurance Geico and initially Geico was going to send me to Safelite but since Audi recommended Ace auto glass I asked my insurance if possible I can go with Ace. It took 2 weeks before everything arrived because my insurance have to approve the repair before they can order the windshield. That was fine because I was out of town. My grievance is that they did a shoddy job on my windshield. I haven't driven the car because they did not properly attached the trim on the windshield. The passenger side is loose and driver side was missing the trim. I had my father pick up my car as I was sick. He didn't notice until I came out the house and showed it to him. They had their tech to come over to supposedly fix it but they couldn't do anything about it. He just tried to pry the area with his hand. He also mentioned that screws are missing. They said their manager already ordered the part to replace the trim. Either, they knew already that the trim is missing in the beginning or just really just doesn't pay attention with the work that they do. I am still waiting for the replacement hoping it would actually be done correctly. I am worried of future leakage. I haven't test drove my car if the automatic sensor works. I will update review once my windshield is finally fix.

I had Ace put in a small window glass in my car. On arrival to pick my car up, it was raining and they left one of my windows down. My backseat got soaked and so did the paperwork that was in there. They offered to wipe it down. Come on how are you going to wipe my carpet and seat dry? Unreal. I'm not happy one bit! Come on be more responsible .NOT HAPPY ONE BIT

I am so pleased by the service Ace Auto Glass in Aiea. My window on my BMW was busted by some derelict by Camp Erdman during the day. My insurance company hooked me up with Safelite which I've used before and they were good. This time they gave me an appt. for February 12 at my home and they couldn't do it until then because they needed a part. Then I got a text saying we've updated your appt. for Feburary 16 and I'd have to bring it in town. I told them that won't work because I'm having surgery on February 14th. I asked them what happened to my February 12th appt. and at my house. No response. I can't leave my window open like that for too long as the rain and weather could damage it more. I called Ace Auto Glass to ask for an estimate and she gave me the lowest price of all the auto glass places I called AND she had it in stock! AND she could get me in that day!! The chances of having my exact window is almost unheard of. I highly recommend them and the great service and employees. Nancy Smith Pearl City

Someone tried breaking in the rear window of my vehicle and although they didn't break the window or get anything out of the car, they did destroy the motor that raises and lowers the window. I took it to the shop at an auto dealer and they said it would be 3 weeks before they could even look at it. My insurance adjuster recommended Ace Auto Glass and they took it in and it was repaired by the next day and I picked it up and went home. I couldn't be more pleased with their service.

Very professional, friendly and fast on switching out my front windshield. There were able to knock mine out in less than two hours. So far I don't have any issues but if the time ever comes, I know I can go back and they'll take care of my needs. Highly recommend these guys fir your car window needs and they even went into detail to which brand windows were available and getting the correct seals and moldings.