Active Auto Glass Inc

I brought my car in to repair a crack on a Saturday before a long trip. Nancy phoned to tell me the car on my insurance was not the same as my car - something I had not noticed on my insurance card that I had carried around for almost a year! She did not send me away to get it straightened out, but spent literally hours on the phone with my insurance company until every detail was cleared up! I didn't think of it, but she even arranged for them to e-mail me corrected insurance cards so I would not be driving illegally. She really went out of her way. And the repaired windshield was great, too.

Outstanding customer service! Extremely knowledgeable and talented technician! Could not have found a better glass shop to replace my Mercedes S550 windshield. They even installed a genuine Mercedes windshield, and it was fully covered by my insurance. From the inspection sticker to the registration sticker to the EZ Pass toll piece you cannot even tell the windshield was replaced. And the windshield camera was recalibrated perfectly. Highly recommend.

It took over 3 weeks for 1 screen to be repaired. We live behind this store and thought it would be convenient. My husband brought the screen over and was told the person who fixed them was out but they would work on it when they got back beginning of next week. They never called to say the screen was ready. They gave my husband a hard time when he went in to inquire about it like I he was bothering them. Said if he wasn't called, it wasn't done. (Btw it was done). Then there was a phone call from the owner asking the employee if she was ok. Minute after he started conversing with her. My husband is even tempered, laid back, and non confrontational. I guess the owner saw he was biracial on the camera, and that apparently made him scared for the female employees' safety. (He could hear the whole conversation) Oh, by the way, my husband works for Suffolk County jail system she was probably safer with him in there. We will drive elsewhere the next time we need a screen fixed or buy the materials online and do it ourselves next time since it isn't thay hard. Good customer service goes a long way. Unfortunately, that's not what we received here. Very unfortunate.

Went here on 3 different occasions because they use good replacements glass. Very sloppy work all 3 times. Had my rear passenger glass replaced. They left glass on my child’s car seat and on the floor. The window makes a weird sound when opening now. On another occasion the windshield seals were not put back correctly and the vin number was not placed back where it should be. The receptionist was very nice and she was accommodating. I want to like this place but cant justify 3 times of crappy work…ServicesAuto windshield repair, Auto side window replacementPrice assessmentReasonable price

Recently brought my Z06 Corvette in to replace a cracked windshield. Being extremely nervous to replace the windshield after looking online how it’s done, a good friend of mine, owner of an auto body repair shop, told me that James from Active glass should be the only person to do the job. After talking to James and the pleasant office staff I brought my car in for the repair. I picked up my car yesterday after the job was completed and I couldn’t of been any happier with the quality of the job! I highly recommend this company and James to anyone needing glass repair. His experience and knowledge is comforting and very hard to come by these days.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair

I have to tell you that the costumer service here is amazing, from the beginning when I placed a call they were very absolutely helpful, I got a broken car window and it never happened to me before, I didn’t have any idea of what to do, but they walked me through the whole process, they were also patient we got the claim done and the day they replaced the glass it took like 15 mins. Omg I couldn’t even believe it. If I will need anything glass related this is the location I will always go, again great costumer service, people here is really polite and friendly! ⭐️⭐️⭐️⭐️⭐️ Thank you very much for all your help.PositiveProfessionalismServicesAuto rear window replacement, Auto side window replacement