Agave Auto Glass

Heard about Agave from John Jay and Rich's radio commercials and didn't need windshield service but I did remember them when I did. Called and from the get go I had a great experience with Gabby the receptionist. They got my OEM glass approved from Farmers and then were out the next morning at 9a to install. Sam the technician was meticulous and had a lot of pride in his work which isn't something I find often these days. Overall I had a great experience and would recommend them to anyone inquiring. Just had them out again 10/2/23 due to a crack that expanded, and they gave me a better customer service experience than even the first time, which is amazing. Tate and Gloria have outdone themselves. Thank You Agave!

This was my third and final time using Agave Auto Glass. I had a chip repaired on Monday, everything simple and quick. The technician let me know that office would call to get payment since I was using a credit card. About 24 hours later I received an email PDF of my bill with no link for payment. Less than 48 hours after service, I received a text message accusing me of non-payment and that Agave is not a free service and they are sending me to collections unless I call immediately and pay. No one called to obtain payment with those 48 hours from service and the email PDF invoice says due within 30 days. I had to then text, call and email Agave to make payment. This is unacceptable customer service behavior to threaten a return customer after less than 48 hours of their error in not calling to receive payment annd accuse me of trying to skip out of the bill. Absolutely will not be a customer again.

Our car insurance broker recommended we go with Agave in support of local business rather than have SafeLite replace the windshield like we have in the past. I’m so glad we did! The team at Agave was very professional and accommodating to our schedule. Their technician showed up within the time frame given, and gave me a heads up 20 minutes prior to showing up. He then walked me through the process and made sure to point out anything he may need to remove or that was damaged on the vehicle before he got started so that we were both on the same page on the condition of the windshield/car. He was finished within an hour. We even scored some awesome gift cards for other local businesses! We will be using them again, and would recommend.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

This was my first experience needing a windshield replacement, and I chose Agave because I had heard about them through their employee Dallin. Before scheduling my appointment I asked him about what they do, and he helped me know what Agave is all about and what to expect. I called and spoke with Shelby who was very helpful in getting everything together for me. She walked me through everything I needed to know and helped me contact my insurance for the claim. She sent me updates about my appointment and was professional and helpful in her work. Brian was my tech and he came earlier than expected, which was amazing! He walked me through the process of what exactly he was going to do and finished installing the new windshield in 40 minutes. He did an amazing job along with the rest of the Agave staff! I was very impressed and will definitely use them again! They have amazing customer service and I would highly recommend! Thank you Agave!!PositiveQuality, Value

EXTREMELY HAPPY!! After contacting several companies to have the windshield replaced on my Toyota Sienna replaced, not only did I get the best quoted price with Agave, but they were able to get me scheduled right away & had it all taken care of within just a couple of days of me calling. The entire job was very fast & I was extremely impressed with the professionalism of their customer service but most importantly the quality of the work! My new windshield looks Amazing!! I just wish I would have thought to take a Before picture just so everyone could see what a great job they did! THANKS SO MUCH Hernan, Chase & the office girls at AGAVE for working with me & making this a 10 STAR service experience!!

First and last time using this company, when trying to support local goes bad. I had my windshield repaired and was basically guaranteed a morning slot, they didn’t come until closer to 11AM. The office staff confirmed that a mobile recalibration was a service they provided, which they did not do at time of service. I had to be the one to call in and ask if that was even done to my vehicle, totally careless and unsafe. There was no urgency to come back immediately to fix their error, instead was told “yeah you’re one of the unlucky ones” by the office staff. 0/5 stars, wouldn’t recommend a company that doesn’t do what they say they’re going to do especially with something around safety of a car. Zero urgency to fix their mistake, instead, they want me to deal with their mistake and set aside time tomorrow to fix an error that they caused.