Allstate Auto Glass, Inc

If I could give less than one star I would. I was not given an estimate prior to work being done. When I got home I realized they hadn’t cleaned the adhesive off of painted surfaces of my car, when I went back the technician accused me of wiping stuff on the car because I was unhappy with the price. The work was poorly done with incorrect parts. The weather stripping isn’t remotely straight, and there is now a gap between my windshield and roof trim. Also, the technician damaged my roof trim using a metal something instead of plastic or nylon trim tools. I had to help the manager on duty use the cash register and when questioning the technician about the work he had performed he threatened to “show me his anger” amongst calling me other names. The first three pictures are what it looks like with proper installation or oem or oem equivalent parts, the last four are what Allstate did. Oh… the windshield installed is for a Subaru cross trek, it’s about an inch shorter than what my vehicle requires.

Do not use this business. Extremely unprofessional and employees are literally liars. We had the repair guy show up at 8AM instead of 2PM like scheduled. He was incompetent enough to take the wrong windshield and said he would return the next day. We waited and called the office and they informed us he claimed we declined any service. Completely unprofessional, rude and a waste of time. Use literally anyone else. We also notified our insurance so they stop recommending them to customers. Edit: After the 3rd day they came out with the proper glass and at the time they claimed. Would be higher stars but took 3 attempts and feels like a bit of dishonesty on their part.ServicesAuto windshield replacement

I got my window replace about a week ago after my car was broken into. After waiting 2 hours for my window to be replaced they told me that they were done and I asked them if they cleaned the glass out. They stated that they did. When I got to my car I quickly inspected the window and did not see any glass on my floor. Today I went to put something on my back seat and I saw that there was some glass on my floor that I assumed moved from under my seat while driving. I went to pick up my mat to dispose of the glass and cut myself and noticed that there was a lot of glass under my seat as well as under my mat. If you guys said you cleaned the glass up why is my car still full of glass. Allstate auto glass needs to do a more thorough job with clean up to ensure the safety of their customers. I will not be using this company again.

Very professional!! Very honest and transparent! I called them Wednesday May 7th , the amazing owner Vali answered the phone! Asked specific questions about my vehicle and gave me a great price ( I shopped everywhere) and he honored the best price and gave me an appointment the next day at 9 am ! May 8th I was there at 9 am and out by 10 am ! I waited inside their nice clean office with water, AC and Wi-Fi and engaged with nice conversations with the owner and employees for a few minutes before they got busy. One major thing I really appreciated that they moved carefully all my stickers and decals which are very important as they are government ones and required to stay at my vehicle and regenerating them is a hassle!! Thank you so much for the sweet and nice manager over there and the amazing owner for the fair pricing, great job and amazing customer service!! I'll definitely recommend them to all friends , and family!

I came here to get the back glass of my Tesla Model Y replaced. I brought the vehicle to the shop because I was told that the service could be performed the same day. I brought the car at the agreed upon time, but the mechanic showed up 1/2 hour later than I was told. After dropping the car off, I was also informed that it would be $1100 and would not be done until tomorrow as the car required a special glass that needed to be shipped in. I was ok with that because for the price I was paying, I'd much rather prefer the job to be done correctly with the right glass. However, when I got the car back, it was evident that a cheaper alternative had been used rather than the OEM glass. The glass was incredibly distorted to the point where it affected my rear visibility. I was told I could bring the car back to get the proper glass fitted, but I've tried multiple times to contact them to get them to look at the issue with no success. I would not recommend this service to anyone. I will update this review if anything changes.

They did a good job on replacing my windshield. However, I only gave them 2 stars because of a major disappointment. I had an after market front splitter under my front bumper that has been broken and dangling loose by them. Apparently someone stepped on it, and to make things worse, they never even told me about it. I had to find out on my own after I had left. I already told them prior to be very careful and cautious working around the aftermarket front splitter and side skirts as I knew they’d work around them. I gave them a warning about it assuming already most likely that something like this would happen, especially if I didn’t say anything about it. But it still happened anyway. I was very upset and disappointed to find that out later on as I had left. I wish I had noticed it sooner. And even during the windshield installation, one of the managers or CEO/owner (whatever he is) appeared to be angry at a worker for something. I had asked if anything was wrong and if something had happened and he had said that there wasn’t anything wrong and that there was just a miscommunication of something. He said it should take another few minutes or so to be done. What a blatant lie. Note that they had told me this after they had told me my vehicle would be ready shortly after I made my payment. It was strange to me that there was a sudden delay. Overall, I’m just very upset and disappointed with their lack of responsibility and accountability. Terrible first time with them. Most likely won’t recommend them because of this. It’s a shame that they can’t be trusted. I even texted and showed them an image and also a video of what happened and there response was “This is not related to my job, I’m sorry.” How preposterous! Obviously it has nothing to do with the windshield, but one of your workers broke my damn property as they were working on the windshield! Take responsibility for it! Anyway, I say all this to say that this was an unpleasant first time experience for me with them. I’ll give them a bit of credit for installing the windshield fairly well, but I don’t even know if they deserve that after what had happened. Major lack of responsibility and accountability. It’s a big shame. I’m not one to give reviews on google or any platform, but this is probably my 3rd time giving one. The other 2 times were positive reviews. Never imagined I’d have to give a negative one.