American Auto Glass LLC

very bad service

$1500 in losses, I don't give less stars because there is no option, worst service of my life, I have never seen a company with such irresponsible technicians and with so much lack of care in their work, adding the lack of professionalism and the lies to charge for the service. They broke down my truck during the service and when I called the office to report the problem they hung up on me and to this day they don't answer me every time I call, I also went to the office in person and there was no one there. If the company does not contact me to reimburse the repair costs and the days without work, I will be forced to report this issue to the better business bureau and go to court, in addition to publishing the bad experience on all my social networks, local newspapers and with my co-workers who regularly they use the services of that company. I hired the company's services to replace the windshield of my truck (a 2016 Freightliner Cascadia), that is, a tractor trailer for commercial use. To begin, the technician went to the wrong address and it took him almost 20 minutes for him to understand that he was not in the right place. Once there, he began the work irresponsibly. After removing the windshield, he threw soapy water from afar. all over the edge of the rubber gasket, wetting documents that I had inside the truck, I also wet electrical cables and engine connectors that are not advisable to get wet because it can end up in malfunction of the sensors that exist in the engine. The worst part was that the technician did not pay attention to the places he put his foot and irresponsibly broke one of the engine antifreeze hoses, leaving the truck out of service. In the photos you can see all the antifreeze on the floor and in In the video, the union of the hoses dripping with antifreeze, the black material that is seen in the video at the point of the break was placed by the technician in an attempt to stop the flow of liquid, obviously he had no idea what he was doing, I had to constantly take my foot off the engine parts because it would rest wherever it wanted without knowing if they were fragile parts or electrical connections or sensors, etc. At the end of the service he told me that there was no one at the head office and that I had to wait until the next day to report the problem, and that the company would surely send someone to fix the problem, plus I had to pay for the service to that they could take charge of repairing the damage, in the end it was all a lie, for the rest of the afternoon I was calling the number where they hung up on me and they never answered me, however I called from another number and when they heard my voice They hung up the call again. The next day I went to the Virginia Beach office since it is the address they have on the website and the one that appears on the service receipt, and the office seemed abandoned, I was waiting for a while and no one showed up, then I went to the office that they have in Newport News and I found the same scenario, also throughout the day I was calling the two offices and the technician who came and they never answered the phone, I lost 3 days of work in addition to the stress and the bad time, being that In this month (January 2023) and the next I have to work as much as possible because in March I have to stop working for a month for personal reasons. In short, read this company's reviews carefully and avoid using their services at all costs, it is better to pay a little more than have these problems later.

None

Did wonderful work!!! Lowest price.. highly recomend them...

This is the 2nd time we have use American Auto Glass... called got an estimate. They came out the next day and replaced my windshield.. They were VERY knowledgeable and professional!! Did and outstanding job both time!!! Highly recomend them!!! Thank You!!!

american auto glass came to my house in a old unmarked van and when i went out there to meet them he was already taking stuff off of my car. He pretty much told me to go back inside and theyd get me when done. Very unprofessional! I wanted to pay with card and he said he couldn’t process it right now but took a picture of my card instead and said hed do it later! This is not okay. I plan to report them to the better business bureau especially after the things the guy said about my bi-racial daughter!!!!!!