Arrow Auto Glass - Greenville/Spartanburg

I took the day off work after being told they would not schedule the replacement until they knew they had the windshield in stock. This was on a Monday. The repair was scheduled for Thursday; at this point I assumed the windshield had been confirmed in stock since I was told they wouldn’t schedule without confirmation. They called me at 9:15 Thursday morning to inform me they did not have the windshield in stock. I’m obviously unhappy since I now took an unpaid day off work to have this repaired. I spoke to COURTNEY in customer service to explain the situation. She proceeded to accuse me of yelling at her (never once did I raise my voice) after explaining to her I was unhappy and would like to speak to her manager and she HUNG UP ON ME. I waited on hold for 30 minutes to speak with the manager before being hung up on AGAIN. WORST CUSTOMER SERVICE AND EXPERIENCE. DO NOT USE THEM!

Told me on Friday of last week when I made my appointment I would have a technician at my home between 7:30 and 9:30 this morning never heard from them then when I called they tell me oh no he will contact you between 7:30 and 9:30 which hasn't happened either. Now I see why nobody uses them I would never recommend them to anyoneNegativeResponsiveness, Quality, Professionalism

Phenomenal job! Was recommended to me by my insurance and boy am I pleased! They had me worried because one glass they had was scratched but luckily they were able to get another that same day! Wonderful guys, even taught me some more about my local hunting grounds! Can't rate them high enough!PositiveResponsiveness, Quality, Professionalism, Value

Absolutely the best glass company!! Simple process to get started and they came to my work to replace my windshield with no complications!! They showed up at our scheduled time and completed very quickly!! I will not go anywhere else for my auto glass needs!!

They were amazing! Their tech was very professional and friendly. They responded to my call within the hour and came out the next day to replace my windshield. Overall it was an amazing experience.PositiveResponsiveness, Quality, Professionalism, Value

The repair man did an excellent job, and would highly recommend them. The only issue I had was wondering exactly when the man was to arrive. I knew the day, bit I did not know the time until he called me around 3:00 p.m. telling me that he was on his way.PositiveQualityServicesAuto windshield replacement