Arrow Auto Glass - Raleigh

Arrow Auto Glass makes everything easy for not only the insurance agents office but for our clients as well. JP and Courtney always take great care of us! Highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Very responsive staff. Team provided expert advice and installation services. They had the lowest price of any of the major services around. Their team was very courteous and helpful throughout. I would highly recommend them!

Calls at 9 am to tell me they are running late and will be at my house at 4. No show. Calls me at 5:20 and says he can be here in 30 minutes... except by now I’m having to take my son somewhere. They can’t come back until 4/3. Nope. Canceling. Service sucks

I haven't been to the physical location but there mobile services are awesome!! They are on time and very courteous. I highly recommend them. 😁😁 …

The person that replaced my windshield was very nice and professonal. Very happy with the work that was proformed:)PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

Let the before and after pictures below speak for themselves! Absolutely terrible experience with Arrow Auto Glass—twice! My insurance company recommended Arrow from their preapproved list. Arrow came out to my home for a simple, dime sized chip repair, which the tech gave me the impression that this was a straightforward, textbook repair. This quickly turned into a botched job resulting in a substantial crack in my factory OEM windshield. At no point was it mentioned prior to starting work that the process of performing the repair might cause a large crack, nor did i sign or see any waiver of liability. When I escalated the issue of the damage Arrow created, the customer service team and management at Auto Glass refused to take responsibility, stating that "all repairs carry a risk of failure or further damage" and that I would be responsible for replacing the windshield myself. That would have been good to know before the tech cracked my windshield! What makes this even worse? This is the second time this has happened to me with Arrow Auto Glass—on two different vehicles, with the same technician. I have never had any issues with any chip/crack repairs causing more damage in the past with other glass repair companies. To prove their incompetence, I had another company come out the next week. They not only repaired the original chip but also fixed the additional damage that Arrow Auto Glass caused. No issues at all. Avoid this place at all costs. If you care about your vehicle, take it somewhere else.