Auto Glass 2020

I do not recommend this company. I used them to replace my windshield in October/November and was given a $200 incentive check - it was mailed to me which took 3 weeks. I deposited the check into my bank account just to have the check bounce a few days later due to the account being closed. Caused my bank to freak out and I had to take time off work to go into the branch and sort it out. They closed my account due to the fraud linked to the check Auto Glass 2020 gave me. I called Auto Glass 2020 to ask them what happened - apparently their bank account had fraudulent activity and they closed their account. Never mind the incentive checks that were issued to actual customers. Eventually they sent me my incentive payment via Venmo. Stupidly at the end of December I reached out for another windshield repair - they offered to give me another incentive payment. I told them only if it’s Venmo I’m not interested in receiving a check, they said ok. Well they lied because no incentive payments would be able to be issued - they are in Bankruptcy! Why offer incentives paid 48 hours later if you are broke and under the BK courts rule??? I would have gone elsewhere! Still to this day I’ve NEVER received a phone call as they have promised numerous times upon MY calls to Auto Glass 2020. Go somewhere else if you need a windshield. I’m a principal kind of person so it’s not about the $200 THEY offer - it’s the principle of the fact. The fact that they promote that you as the customer will receive something that they obviously have no intention of paying out AND no follow through with following up to a PAYING CUSTOMER!

NOT VETERAN FRIENDLY As a 100% disabled veteran, I’m extremely disappointed in how I was treated by this auto glass business. I was promised a rebate as part of the service, which was a major factor in choosing them. After completing the work and multiple follow-ups, that included several calls and each time I called, I was given the story of inside fraud (another red flag) and that the rebate will be mailed the following Friday. The rebate never came. It feels like they took advantage of my trust—and worse, my veteran status—for their gain. When I asked about the rebate, I was either ignored or given vague answers with no follow-through. It’s unacceptable and unprofessional. Veterans should be treated with honesty and respect, not used for promotions or empty promises. I would strongly advise others, especially fellow veterans, to steer clear of this business unless you want to be misled and disregarded after the job is done. They were quick to coordinate with USAA to issue invoice and receive funding. I have alerted USAA in order to advice other veterans to stay clear of this business. Filing a comp with the BBB.

Unfortunately, I wouldn’t leave this company more than one star. First I was dealing with a wonderful sales representative Jessica then last second I was dealing with Nikki and I ended up feeling horrible because Jessica lost her sale. I was told when the technician came out, he would be bringing a check as a bonus for getting my windshield replaced and the technician told me he knew nothing about a a check for getting my window replaced and was not aware that I was getting paid anything so the windshield got replaced and after several phone calls and text messages I did receive payment. Now here we are three days later and all the molding around the windshield is coming up and the windshield is loose. I reached out to the technician. I am being told he will ask his supervisor if maybe Monday he could come out and fix it, in the meantime, we cannot drive our truck due to the risk of the molding coming off further or the window coming loose. It is not worth getting your window fixed for a bonus or ceramic tinting. I would use an insurance recommended company.ServicesAuto windshield repair

I've used them in the past and have never had an issue, they offer some money as a incentive to go with them and this time, I've been getting the run around, I had windshields on 2 vehicles replaced and were supposed to get 2 incentive checks when the tech was done I asked him for the checks and he said they dont bring them out anymore that they are now getting mailed, so I waited 2 weeks, nothing, I called Brad, the guy that assisted me and he told me to call Jesse his GM, I called , left a voicemail, a week later no call so I called him again and this time he answered and said he was going to send me a link the next day for a debit card, never got the link. This is horrible customer service, they promise you something and once they complete the job and get paid by the insurance company they dont give you what they promised and then they dodge your calls. I will now be taking my 4 autos to another auto glass company.

I have used this company on multiple occasions without issue. I had a windshield replaced in early April 2025 and was told that I would receive a $150 rebate. I called them on April 22nd, and was told that someone would call me back. Well, I am still waiting. I have called 5 time in May to get an answer, and I am told that this person has quit, or that person is out of the office, and that there were other issues beyond their control. I have been told that someone would call me back, but the call never comes. This will be the last time I do business with them, so Auto Glass 2020, feel free to lose my number. Just the simple truth would have been nice. *** Update 7/14/2025 *** I called right after I got a reply from Cash in May and he was unavailable so I left my number and never received a call, and now today 7/14/2025, I have called and Cash answered the phone and when I asked about the rebate he put me on hold then a women picked up saying he would be tied up for a while speaking to an Ins company and asked in I could leave my number again... so I left my number again... still waiting for that call. I hope I get it but I'm not holding my breath.

I am extremely disappointed with my experience with this company. My windshield was replaced on January 1, 2025 and at the time the person I spoke to at Auto Glass 2020 told me that they would send out my rebate as soon as they received payment from my insurance. I was able to track that my insurance had sent the payment very quickly and then followed up with Auto Glass 2020 after several weeks of not receiving the rebate check. I was told at that time that they had some issues with their bank account going back to December of the prior year and that they were behind on rebate payments. I was assured that I would receive my payment when they got things straightened out. If this is the case, I'm not sure why I wasn't warned about this when I set up the appointment to get my windshield replaced. Fast forward to today, July 24, 2025, I am STILL waiting on my rebate check. I have called multiple times and get the same story about "issues with their bank and they're behind on payments but they'll get it sent out as soon as they can." At this point, I feel like I have been scammed and I am very upset. I did a lot of research before choosing a company to replace my windshield and I was impressed by the amount of positive reviews this company had. Also, I prefer to support small, local businesses. I regret this decision now because I'm pretty sure I will never see that rebate check. I hope someone from Auto Glass 2020 will read this and do the right thing.