Auto Glass Now

Autoglassnow! Had excellent customer service, were patient in listening to my needs and delivered honestly. Bryce and Jessica were and are fantastic and met me in my situation with compassion and understanding. Jessica handled the front well and you can tell Bryce is seasoned in what he does because he finished the job in a timely manner. I would recommend anyone go to this place if you need auto glass repair. Genuine, helpful and honest people.

I found this shop through the Geico app to replace my windshield. I got my claim in and called the shop here to schedule. My first call the phone was picked up and hung up immediately. I called back right away and the phone was picked up for a moment, I heard two people arguing on the other end, and then the phone was slammed back down. I called a third time and I think the phone was picked up and muted. Might be the best shop ever but whoever was supposed to pick up the phone today lost my buisness.

The process was mostly painless and easy. When I initially called and received a quote apparently the person didn’t save it. So when I called back to set up an appt, I was given a quote for much more. I basically said I wanted the same quote or I was not doing business with them. The rep got it down to three dollars more than my original quote ( I don’t believe a word of what she’s telling me about how she is trying, can’t get the same price, mind you) and I agreed. The service day of was professional, fast and efficient.

There was some kind of confusion with my first appointment because of my insurance company. Jessica at the front desk was very sweet and apologetic about it. Made a new appointment for the next day and before I even made it home from there she had called me to let me know she had already spoke to my insurance company and got it figured out. The next day when I went in I was told it would take an hour to an hour and a half. It took almost exactly an hour. I can honestly say this was the very first time a place dealing with my vehicle was anywhere near correct with the time it would take. Everyone was very nice and they did a great job! If I ever need this kind of service again I will definitely be back and would 100% recommend to family and friends! Thank you!

BEWARE OF THIS COMPANY!! I had this company replace the rear windshield in our van 4 weeks ago. Came out one morning (less than 2 weeks after install) and the whole perimeter of windshield was cracked. The manager (Jessica) told me that it’s not under warranty and was possibly an “act of God” when it’s obviously a faulty install. Beware using this company! (7619 Lem Turner Road Jacksonville FL) Try Baker Glass on Cassat Avenue in Jax instead. Family owned. Good people.

Excellent customer service! from the moment I called and spoke with Cat, to when I arrived at the shop and spoke withJessica, I knew we were in good hands with our "need it now!" windshield repair (long road trip first thing tomorrow a.m.) Even the guys in the shop were polite and friendly. I'm very glad that another, "come to your home" provider could not accommodate me (Except by giving me a next day "window") - if they had been able to come to my house, I would never have had the experience of the wonderful service at Auto Glass Now. Totally worth the trip out to their shop.!