Auto Glass Now

This company was very professional and patient. I had an issue with a cracked windshield. The crack was from the edge of the driver side edge of the windshield and stretched to the middle of the passenger side of the glass. Even though the crack was long, the job for an older model Corolla only took about an hour and it was time for me to check out. This business has reasonably priced services and they get the job done in a decent time range. You won't be disappointed. 🙂

My appointment was at 3:00. The lady behind the counter told me it would be about an hour. About 4:00, I went outside to take a phone call and saw they hadn’t even taken my car back yet. That was disappointing. Surely, they knew how backed up they were and just chose not to say anything. They could improve their waiting area (plastic chairs) or customers could plan on dropping off their vehicles. I wish I had. I was uncomfortable. When they brought me the keys, they said, “You know your car door is broken? They had to roll down the window to get the door open (to get out).” It seems like they would have mentioned that before they started working on it instead of after they were done…??? I told them it was fine when I arrived and I hoped they had cameras that caught how I exited the vehicle, on their property. We went out there together and the door opened ok for me…not sure what happened back there. However, it was clear, they were very defensive and not about to accept responsibility for any damages. It turned out alright ~this time. But, I also think this is how they would handle a similar situation in the future (with lasting damages). In the end, I do have a new windshield, the price was the same as what I was quoted on the phone and they didn’t try to sell me anything else. I appreciated that.

Meagan and Teesha were exceptional! They demonstrate impeccable customer service and handled all customers with the utmost respect while caring for the needs of phone service and technician questions. I witnessed a phone conversation that was handled with the most respect and in a timely manner however the caller felt as if they were entitled above other customers. The complete lack of awareness on the phone callers part led to them asking for a manager, which was highly uncalled for and yet still the staff handled the situation with reverence and grace. And on top of it the caller had the wrong company initially but Auto Glass Now won the client over and scheduled a repair. I think this speaks volumes to the staff and professionalism from this location.

We were on a guys golf trip to the Master’s and a rock from a work truck bounced off the truck and shattered my windshield. We were 6 hours from home and not able to drive a long distance in that condition. A competitor was not able to get the glass. But Teesha stepped up and made it happen. My windshield was replaced, looks fantastic (like it never happened) and the even cleaned up the glass from inside my vehicle. Would highly recommend, outstanding service and quality work. We got it all done in a day, got to enjoy golf and still make it home on schedule.ServicesAuto windshield replacement

I have had an awful experience since the moment I walked in the door for my 8:30 appt got here about 8am all the staff was in a quick morning meeting. Nobody returned to the lobby till about 8:25 checked my car in finally was asked if I'd be waiting I said yes stood there awkwardly for a few secs to realize I had been dismissed. Sat in the car for about 25 mins Noone ever came to get the car so I walked across the street at about 10 received a call thay MY car was ready. Just to run across the street to be told that they had completed the service on the wrong vehicle and it was an "honest" mistake because they were the same make and model!! The receptionist that told me this then got up and stormed out as if she was made that I was upset. After already waiting the almost 2 hours I was initially told, to be told that I'd have to wait an additional 2 hours!! If you want to waste an entire day this is the place you should go!! I have done business with this company at the old location with great service so I figured in time of need I'd revisit but NEVER again!!

We had to take our truck over and wait on it and the nice lady behind the counter told us we could eat breakfast over at the Lexus dealership across the road and we went over there and it was very good breakfast and we thanked her for the advice and then called one time to check on our vehicle and the guy said it would be about 12 o’clock when he got it finished and our appointment was at nine and he’d been working on it since then, they had to take the whole back out glass out and it was electric sliding glass and anyway it was very good experience. We got over there about noon and they had it finished and that was it.