Auto Glass Now

Arrived at my appointment on time. Was immediately greeted by professional staff. Extremely curious. Promised me I'd be out the door in an hour +/- 10mins. Was spot on. Best service I have recieved in a LONG time. I truely couldn't have had a better experience with having glass put in on short notice. Professional ✅️ , Curtious ✅️ , Prompt/attentive ✅️ . Best bang for your buck ✅️ . Hands down 10/10!!!! Thank you so much for the solid!!!! BR

Do not recommend using. I booked appointment the day before for a noon - 2 pm window. I rescheduled a 10:30 appointment I had the same day for 3:30. Received a call the morning of the appointment, telling me he would be there between noon - 2pm. When I told the technician about the appointment window, he said it wasn’t convenient for him. I have to pick my daughter up from school at 3pm. I will now be picking her up from school in November and going to an appointment, without a back glass. I could easily have gone with a company with better business practices the previous day. The craziest thing about the whole mess is the technician said “the call center does this all the time. We have had meetings about it and asked them to stop.” I will haul my daughter around today without a window, and another company is coming tomorrow. Auto Glass Now has no concern for anyone but themselves. They literally had me to reschedule an appointment for their convenience. Then, they told me that their appointment window was no longer convenient for them, and I am SOL.

During our recent visit to the Gainesville shop at 2836 Browns Bridge Rd for a (full back window) full back slider glass window replacement on our Dodge Truck 2500 on 12/4/24, we experienced outstanding service. Our technician, Mr. Lance, truly went above and beyond to ensure our needs were met. Lance demonstrated supreme service by expertly guiding us through our specific requests. His solid advice and high level of care were evident throughout the entire process. His glass expertise reassured us that we were in capable hands. We are incredibly satisfied with the work and are confident in recommending Lance to others. If you're in need of similar services, be sure to ASK for LANCE. His dedication to quality and customer satisfaction is commendable. Thank you, Lance, for your exceptional service. We wish you and your family a safe and joyous holiday season. Your professionalism and attention to detail have made a lasting impression on us.

We recently had our windshield repaired with Auto Glass Now using their mobile services. The glass technician (Lance) was very helpful, knowledgeable, and professional. We were very impressed with both the efficiency and effectiveness of the repair. We called on a Monday evening (right before they were closing) and we were able to get an appointment for the next day. Ended up having to reschedule due to rain, but Lance got us back on the schedule quickly after the rain moved out. He also helped us out by meeting at a convenient public location to save us time, arrived before the time we agreed on, and then fixed our windshield in 15 min (less really). He explained the process thoroughly and answered all our questions. The price was also reasonable compared to other quotes we had received. Very satisfied with the service all the way around and would definitely recommend them. Ask for Lance if you are in the Gainesville/Cumming, GA (and surrounding area). Picture is after the repair which you can barely see. Rock star area was ~quarter-sized. No new windshield because Auto Glass Now got to it so quick before getting worse!! Thanks autoglassnow & our tech Lance!!

We had a large crack in the windshield and were given 3 companies from our auto insurance. I looked up all 3 and Auto Glass Now had the best reviews. I called the account manager, John, and he assisted with everything we needed and answered my questions. He told me another person would call to assist with filing the claim. Within an hour, Sabrina called and did a 3-way call to get the claim filed electronically. Then she set up the appointment for a day and time that was convenient for us. The technician was Ralph and he was not short of spectacular! He called first thing in the morning to let me know his schedule and anticipated time of arrival. He called back to update me about a minor delay, too. When he arrived, he was very friendly and explained the entire process to me before getting to work. He even removed my e-pass and oil change stickers very carefully and put them on the new windshield! My windshield is beautiful now. It is crystal clear, and all of the work is very clean and precise. Ralph, thank you so much for doing an excellent job on replacing my windshield - I know this Florida heat is brutal! I will highly recommend Auto Glass Now to anyone I speak to who needs a new windshield! I truly appreciate the excellent customer service and workmanship.

Mr. Clyde couldn’t replace the windshield on a Friday due to conflicting schedules however, he offered to replace it on Saturday instead. He didn’t have too, but he did @ no xtra charge beyond the $50 tip he received. In comparison to the phone sales associates (unimpressive, no energy, zero phone etiquette) I was placed on hold for 15 minutes then hung up - very in impressive.. Mr Clyde; a solid asset to your team.. I will call him directly next month when we I have another windshield to replace in our Toyota.