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Most of my issues were with scheduling. First time I called was to set up a mobile appointment, they come to me. The day of the appt comes and nobody showed up. So I called and the lady said “oh, she scheduled you in shop at ____” which was almost an hour from me and made no sense since I KNOW she got my address several times. We finally got it rescheduled only to find out then that the mobile service was down. Fine. Rescheduled 3 more times after that for various issues within their system. FINALLY got in yesterday and the quality of work? Great. The people in shop? Amazing. They did great and I’d go back to deal with JUST that shop. The scheduling system needs work.

They didn't have the man power to do my windshield on the weekend so they rescheduled for later. This was a two hour drive and they were open for at least an hour before I arrived. I should have been told before arriving. However the service was great. I think the windshield isn't perfectly aligned with the top of the car. There is an obvious slope in the windshield from one corner to the next. This works though. So 4/5 for not calling me Saturday ahead of my arrival and for not getting the windshield perfect. Otherwise the service was great

DO NOT TAKE YOUR CAR HERE!!! SHORT VERSION... IF YOU ARE NOT A DEALERSHIP, DON'T TRUST YOUR PERSONAL CAR TO THEM, LOWEST PRICES FOR A REASON!!! LONG VERSION KEEP READING... I Took my car in on a Monday to have a simple windshield replacement. Should have been, pull the old one out, put the new one in, simple right? NO. My red flag should have been when the front desk girl said that they focus on commercial accounts. The morning after picking my car up from having the windshield replaced, I noticed that they left huge knife gouges in my dash. I tried calling them back and was sent to an off-site representative, they said they would call me back shortly to figure out how to fix this GROSS OVERSIGHT. After 24 hours they had still not called me back, so I had to go back in person taking time out of my day to show them the issue and have them fix it. (During that time) I had to go get a quote from the local dealership to show how much it was going to cost to have this part replaced. (Taking more valuable time from my commitments!) When I took it in the front desk girl made the offhanded comment that "this has happened before on an Audi"... It took two days for her and the on-site employees to get a hold of the "owner" to find out if they were going to fix the damage... (It does not take two days to get a hold of anyone anymore!) Once they finally decided that they were going to have my dash fixed they wanted to have a small company come in and fill in the holes instead of replacing the entire part. I told them that was not acceptable and that I wanted to part completely replaced, we had to wait a further 3 days for the part to come in before they can fix it. We are now 9 days total of time and unnecessary work on my part and theirs. And when I went to pick up the car their windshield techs had left the doors open and drained the battery to the point that it had to be jumped. So now I have a possible compromise battery in the vehicle that my wife and very young kids have to use! So I get to worry about the battery dieing on my family, or spend even more money to go have it replaced! The front desk girl was always nice but reluctant to offer any kind of solution when asked about anything, wanting to differ to the "owner". So I assume they do not have an onsite manager... And the company is addressed in California. When I asked about a possible goodwill discount they absolutely refused, thinking that that was out of the question. This overall experience was very time wasting and caused me to lose the possible sale of this car. THEY WERE THE LOWEST PRICE, AND I NOW KNOW WHY!! I will definitely pay more to not have this type of experience again.

Do not use this business! I had a horrible experience! Sent my car in to get a new windshield and my husband picked it up and noticed huge gouges to my dashboard. My husband contacted them immediately and asked that this be fixed now! Took the business a week and a half to fix their mistake. When he went in to pick up the car he asked about reimbursement for the windshield for the all the time, inconvenience, and finances that it put on our family. But the receptionist said that they couldn't do that. So a simple bring your car in and get it back in a couple hours turned into a huge burden on my family. A business whose values are "prioritizing the customer, their experience, and timeliness of repair" was not meet or acknowledged. So take your car somewhere else!!!!!

Overall they did a good job, but they didn’t bother saving my turnpike sticker or my oil change sticker. They never called me to tell me it was ready. I drove by and saw it in the parking lot so I just went in and asked if it was done and it was. I asked them about my turnpike sticker and the tech who did the work seemed like he couldn’t care less about the hassle of getting another one for me and he gave me the impression that I’m being unreasonable for wanting them to save it. It’s ashame that something that small is the reason I won’t be back.

Great service: honest, thoughtful, and professional staff. They replaced a cracked windshield for me in 2023 and helped me out again a year later when the same windshield fogged over. I couldn’t get it clean using normal methods and figured moisture must’ve gotten between the layers of glass and I would have to get it replaced again. Not great news, but I commute and almost had an accident the night it fogged up due to low visibility, so I didn’t have much choice. After looking it over, the folks at Auto Glass told me there was nothing wrong with the windshield: the “fog” was really just dirt that had accumulated during a stay in a poorly maintained carport. They could’ve taken advantage of the situation to charge me for unnecessary work, but instead they recommended an effective cleaner for a good price, cleaned my windshield, and sent me on my way at no charge.