Auto Glass Now

I booked online and got a quote. After I spoke with them and the damage was reviewed, they dropped the price as the damage was less than I was quoted for. Completely unprompted. After I took it in and they attempted the repair, they found the resin would not penetrate into the crack. They told me there was no charge as they were unable to repair it but I'm the crack being so compacto was a good thing as it didn't crack further the pressure they applied to fix it . Many shops will price gauge and charge just for their time. This shop is honest and not trying to nickel and dime the customer. Definitely recommend if you're worried about overpaying.

Everyone was helpful and pleasant. The young blk guy was really thoughtful enough to put my inspection & oil change next service due stickers in my new windshield. Little things like that means alot. The girls and guy at the front desk were very kind. The only problem was the slender blonde guy yelled at me to park in the back. After talking to him I could tell hes a nice young man. It was just a hetic day. The parking is horrible. The lot is on a tight hilly slope. I had to wait until folks turn around & back out before I was able to park in back. Therefore it was not my fault the traffic was jammed. If you know your parking lot is very compromising be a little kinder & patient as I was while waiting my turn to park.

I went to Auto Glass Now yesterday to get two windows fixed on my Lexus—one wasn’t functioning at all, and the other had dropped completely into the door panel (likely knocked off the rail, possibly by someone trying to sleep in the back seat). The team at Auto Glass Now got to work right away. One of the techs must have a magic touch—he didn’t even have to do anything to get the passenger window working again; it just came back to life! The rear window was the real issue and took about 30 minutes, but they got it properly reattached to the rail and functioning like new. All in all, they were quick, professional, and efficient. While I wish I didn’t have to spend nearly $100 and lose a day messing with it, I’m grateful they got it done right and fast. Would definitely recommend them if you need solid, no-nonsense auto glass repair!

This place for glass installation seems to be A-OK on the upfront when you look at their website and you call the number on the website. However, that’s not the case for the people that work there especially one person which I’m not gonna single out their name the customer service was terrible now this is only part to the local store on the rock road. I brought my vehicle in after scheduling it on their 888 number. I made sure. I confirmed that they do the recalibration of the sensors when you remove the windshield I was fully told that recalibration is part of safety and we have to do that sounds good. Now I bring the car in no problem. Call me. Tell me is ready. I asked the person to call me have you done the cat? Have you done the recalibration? She says no we don’t do that. Only the dealer does that and I’m like hold on hold on I was not told that when I booked the car at your location they don’t know that she says they don’t know what goes on in our shop. I said OK. Do you know the deal is going to charge me to do the recalibration so you need credit my account or my invoice that amount She says no why why do you care you just pay a $500 deductible doesn’t matter I’m like no no no no that’s not what I say no no no no I don’t wanna do it that way. I’m debating with her back-and-forth and she’s giving me all this bullshit lying to me about everything. Finally she says listen. We close at 5 PM if you wanna pick up your car flick hangs up on me next morning. I contact the corporate office. Explain it in the situation. They say you’re 100% right we’re supposed to do the calibration especially when their website particularly put that as a safety feature and you cannot go anywhere without doing that Now the customer service corporate contact the store called me back. Say we can’t get anywhere either with that store, I have to get the district manager involved put a long story short finally somebody came out and they recalibrated the car and got it done, but there was not even one bit of a discussion about giving me a discount of any kind on all what they did my car. I stay there two days because of the information that their customer service front counter lady provided, and it was all lies.

The young lady at the front desk was very friendly and professional (I'm so sorry I don't remember her name but she was great). She advised me of the process, gave me my options to wait for the repair to be done, and the wait time actually matched the rundown she gave me. The guys in the shop held on to my inspection and oil change stickers from my old windshield too, I really appreciated that as I'm in the process of getting repairs so I can get plates for the vehicle. Lowest price I'd found and great service, I definitely recommend them!

The good news: the work completed was done well. I am happy with the final product and feel I received great value for the cost. The bad news: the check-in process was confusing. I made an appointment for a specific time, but upon arriving, over 20-minutes early mind you, I was told it was "first come, first served." The wait wasn't terrible, but it wasn't ideal either. Also, the restroom and waiting room appeared to not have been cleaned or updated in any way for years. They were both unpleasant to be in and I felt more than a little dirty after leaving. A good experience overall, but I would implore the owners to at least update their facility to make their clients feel more pleasant and welcome.