Auto Glass Now

Initially received a quote from them and let them know that somebody else had beat their pricing. They responded and beat that quote, so I went with them. I set up an appointment for 9/7/24 and was told somebody would call me with a time frame. Around noon I had messaged that I hadn't received a call yet for the time frame. About 30 minutes later somebody called me saying the windshield they ordered had a crack so they couldn't come out. I was very understanding, and we rescheduled for the following Friday. Friday comes and I receive a text that my glass had not arrived, and it was on the night truck and we would have to reschedule for Monday or Tuesday. I told them that was fine, but I was now concerned because this is the second time. On Monday I texted them around noon to see if they were coming so I could be home right from work. No response, and on Tuesday I followed up, no response. Finally, I asked if they could just tell me they could not do the quote they gave more or the window at all so I could look for another company and no response. I rarely take time to write negative reviews because things happen, but I gave them ample chances to fix the issue and would have been fine with a simple "sorry we cannot do that," and I received neither. Update to response: The response of calling for assistance is too little too late. I gave the company multiple opportunities to fix the problem. Or even just say hey we cannot do your windshield for the price quoted. Why would I call to have the issue resolved if I already got it fixed somewhere else after not receiving responses?

Tech had to reschedule a Wednesday appointment (per weather) for a Friday, then no call no showed leaving us with no window all weekend. Called the office, but no one reached out until Monday, when a different tech called- not to apologize- but to reschedule again. Luckily we were able to get a different shop to repair on Monday. Had to call the office twice to get them to confirm the cancellation. Total mess, and left the car window unrepeaied and the car was broken into because we could not get anyone to take it on a weekend due to the no call no show on Friday. Horrible service that caused additional damage. I will make sure no one I know ever get service from this shop.

This windshield replacement company was suggested by my insurance. Had to reschedule appointment three times, missed a day in work because of it too. First day I had appointment in the AM they didn't show up at all, in the evening they called me that the guy had an emergency so i've rescheduled for next day, after waiting for them home all day. On 2nd day they delivered a damaged windshield so had to reschedule third time, when they arrived in the PM instead of 10am appointment and installed windshield, but couldn't do any of the required sensor recalibration because their machine was malfunctioning. Will make sure to avoid this company from now on.

If I could give it zero stars I would.... I went to this place only because it was the closest to my residence. What a huge mistake....don't make the mistake I made. Take your vehicle anywhere but this company/location. First issue...when you call the number listed, it takes you to a call center. The actual number of the location is not listed nor do they give it out. The representative will tell you they will leave the manager a message to call you. Don't hold your breath for that callback. Second issue.....I paid $600 to replace the windshield of my QX80. I was told it was completed. However, it wasn't. I got home just to realize the molding was hanging off. I immediately called the number listed on Google and again received a call center representative that told me I'd be contacted by the manager. That never happened. It actually slipped my mind for about 3 weeks until I noticed the molding again. I called for a 3rd time and threatened to request a full refund if it wasn't rectified. I then got a callback 4 days later from the manager blaming an associate that no longer worked there as the reason my service was so terrible thus far. I was then pressured into getting my vehicle there the next day before they opened, so they could "squeeze me in." Remember, I was only coming back so they could finish the initial service. However, I made arrangements to get it there the next day. I received the vehicle approx 5 hours after I dropped it off, and I'm told the molding was fixed. This whole process from the initial appointment to service completion took almost 2 months. Third issue...the automatic windshield wiper function no longer works. It worked on my old windshield and I was told the new one cost $600 due to the automatic feature. They broke it or failed to reconnect the sensor. Fourth issue.....Fast forward a week after the job was "completed." I'm driving 65mph on the highway and literally hear and feel a ton of air coming into my car...guess from where....the windshield!!! Don't ever come to this location. I can't speak on all Auto Glass Now locations, but this one is definitely the bottom of the barrel. Quality of Service = F- Professionalism = F- I'll be making an appointment to go to a reputable auto glass business to properly seal the windshield on so I can't feel and hear air coming in. Taking my vehicle to this location was a total waste of time and money. If I had the time, I'd take them to small claims court. .

DO NOT USE THIS COMPANY........... They replaced my windshield in my new vehicle and the next day it rained and yes it leaked all over my dash. In fact it rained the next two days so I spent untold time trying to not have my dash ruined. I called and got someone that said they would contact the manager who never called me back because it was "the Weekend". So on Monday i was on the phone and it took forever to get the manager of the Maple Shade, NJ location on the line. finally he agreed to to "FIX" the problems and to bring the vehicle back in which i did. well the very next rain the windshield leaked again worse than the first time. long story short after many phone calls they agreed to replace the windshield and would give me a credit for the problems. Here we are months later and a number of calls to manager i still have not received the credit promised.

I have glass EVERYWHERE! Trunk, backseat, floor, headrest, back rest, on the edge of both back doors and even on the outside of the car. Omg please don’t let me get started on customer service, the young man at the front desk was so RUDE! Watching shows just blasting it, seemed annoyed that I was paying for services. She/it had on a hoodie tightly stringed and hunched over the desk. Never offered me anything and I had to wait over an hour. The Guys who did the work was well mannered and respectful messy but still very nice. That front desk thing scares me I felt very uncomfortable in its presence, and wouldn’t recommend a soul here because of the thing at the front desk.