Auto Glass Now

Less than impressed, though I’m willing to give them the benefit of the doubt. So they get three stars. We came here to repair a tiny chip, and as they drilled into the windshield to begin the repair, their drill bit caused it to crack. They claimed this had only happened maybe a handful of times in many, many years, and it’s a possibility that we were not made aware of. However, I prefer to trust people, so we did. From a $75 repair, we are now at $725 to replace the entire windshield (they took $75 off the price of the windshield to make it the 725). Okay. Crap happens to everyone, including us and the repair guy, so I’ll assume no fault and move forward. We schedule the replacement three days later, and drop the car off at 9am. They say they’ll only need it for four hours, but when we arrived to pick it up SEVEN hours later, they said, and I’ll quote: “when we put the vin number in it gave us the wrong piece of glass so we had to run and get another one…” Really. You put the vin number in, and it gave you the wrong glass?! That seems extremely improbable; it’s much more likely the person made a mistake entering the vin. They insist it was a computer error, and we were made to wait another hour and a half while they finally got their crap together and installed the windshield. We finally left after 8 hours and 20 minutes. So, to sum this experience up, we wanted a repair, and had to replace, we were told a few hours, and had to wait over twice the amount of time they quoted us, and they never once admitted they made a mistake, they apologized and just said “things happen”. Yeah. Things do happen. I think you’re lucky I’m give you three stars because for some reason, I’d still like to give you the benefit of the doubt. I know you can’t win them all, but folks, you screwed up with us in every step you took.

This team here at auto glass now is by far the best. I’m not just saying that just to say it I mean truly from the bottom of my heart I’m so very literal about how amazing everyone here is starting with Desiree She helped me out a week ago she was incredible. Definitely a blessing , The customer service is impeccable. These gentleman here are are extremely friendly easy to get along with and their turnaround rate is out of this world. Ryan , Andre and Joey are amazing mean I mean this from the bottom of my heart the district manager, Ron should give every single person in this location they pay raise. They truly deserve it for incredible again customer service, timely matter how to get things done and how friendly they are every single person in this shop is truly a blessing. I just moved out here from California and I never received this kind of service in the state and city that I grew up in made this team and this company continue to grow in prosper God bless 🙏🏼

This location is not in the best part of town, but it wasn’t a big deal to go there. The service was excellent. I had a replacement windshield installed for my 2019 Dodge Ram. All the employees were kind, smiled and were very helpful. The cost of replacement was good and the work was completed in a timely manner, (I waited on it). The star of the show and the star of this great experience was “Desiree”. She runs this place, wears a small phone headset, and is an award winning multitasker, (my opinion). She answered the phone, talked to employees, talked to other people who walked in for various reasons, and most importantly talked to customers. Her demeanor was incredibly professional, pleasant and she was happy the whole time I was there. All this while constantly multitasking. She exudes confidence and competence. You can just tell things are going to go well or she will make it right. My experience, (my first time there), was excellent and very pleasant. AAA+ experience. I Strongly Recommend AGN…

I’ve had to have 3 different vehicles get new windshields all within the past year and had them replaced at AGN. I had never used them before but after a great experience with my first vehicle and then my other 2 vehicles needing replacement I went back because Desiree is as good as it gets. She was super helpful and worked to try to get any discounts she could to help me save some dollars. They completed my vehicle within the time given and I appreciate the work they did for me. Don’t hesitate to use AGN if you need windshield replacement! Great experience for me.

I was told when making the appointment it would be about 2 hours to finish the work. When I dropped it off I was then informed it would be over 4 hours. Waiting area was small and dirty. After getting home my rear view mirror fell off and I had to return to have it re-attached. There were glass shards left all over the dash, passenger seat and floor causing me to cut myself on one trying to clean the car.

This was an amazing experience. Such excellent customer service and awesome workmanship. I had to have a windshield replaced on a 2012 Chevy Traverse. I only had an hour wait, but during that wait I witnessed three other customers getting fast, friendly care. Every customer was smiling. Desiree was very engaging and taking good care of her customers was extremely important to her. She saved one young lady over $600 from what Safelite quoted. I will never consider another window replacement company. My new windshield is gorgeous and did not break the bank. Customer for life!