Auto Glass Now

This place is not professional whatsoever. They installed the wrong windshield in our vehicle. We got rain inside our vehicle. Came back twice. The second time we called the day before and made an appointment for 10am. Arrive on time and they have no recollection of such. They say we can leave the vehicle here. We live 3 hours from here and drove here today FOR this appointment! My time is extremely limited. They’ve been previously made aware of this and do not care. The one gal in the office walks around like she thinks she’s just so cool. She has a marijuana vape pen sitting directly on her desk in plain view!!!! She is not professional. Shes obnoxious and tried to get mouthy with us and we shut that down immediately. She needs to get a job at a hip hop club because i think she has this job confused with somewhere to party. Take care of your customers!!!! We paid money for a new windshield. It was the wrong size and installed SLOPPY on top of that. They left a mess all inside our vehicle!!! Goop everywhere at the top. Dash was left filthy dirty. I do not have time for this! My time is valuable.

I scheduled a windshield replacement for the next day they said they would call me they never called never did anything I had to call them at around 3:00 p.m. and find out that they had their service technician lied to them and say that they try to get ahold of us at 10 in the morning. None of this ever happened and when I told him of the situation and that I needed the windshield done they never offered any kind of rectification to the situation. They truly didn't offer any kind of solution or try to offer any kind of discount or anything we went with a different company. That subsequently ended up being cheaper

The process was nice and easy. I went to Auto Glass Now's website and filled out the information. I got an instant quote. They did a follow up phone call to schedule to installation. I had another quote that was more competitive. They beat the price, so I went with Auto Glass Now. They arrived within the time period I gave them and installed my windshield quickly. Everything was quick and easy. Everyone involved was kind and courteous. I highly recommend Auto Glass Now for many reasons. 1) Fast 2) Easy 3) Professional 4) Competitive 5) Kind. There are too many businesses in Denver Metro that are rude and unresponsive. Auto Glass Now is neither!

Definitely not recommended if you have a nice vehicle, they did a good enough job on my old pickup, however my wife's new highlander was a disaster. First they cracked the windshield when trying to repair the chip. Then tried to get me to pay for the windshield, they backed off that pretty quick. Then they clearly did not care about my vehicle because they had to do it for free. A foot long scratch in my dash, and terrible looking seals around the windshield. After countless phone calls, getting hung up on multiple times, never hearing from the district manager, I had no choice but do give up. Don't make the same mistake I did! Call your insurance company and get an approved shop to work on yours. THEY DO NOT CARE

I was traveling across the country and unfortunately something flew off a truck going the opposite direction and took out my driver side window. An hour out of Denver I looked online and found this location. They said they could have the window there and install it when I arrived in an hour. Everyone on the phone and in person were nice and helpful. My two stars come from the condition of my car when complete. I asked the service person if he vacuumed the broken glass out of the door. He replied “most, the rest will fall out the hole on the bottom of the door” I trusted him and left it at that since it was late and I had been driving all day. (See photos) A couple days later I rolled down my window and realized the weather strip is all bent and not installed properly. I got home a week later and removed the door panel to fix the weather strip. When I did I saw a hole on the bottom of the door where a screw used to go but apparently the service person didn’t know it was there and pried until it ripped a hole through my door panel. I also noticed several of the clips for the door panel were not aligned for their perspective hole and just smashed. Further when I got the panel off and looked inside the door I found lots of glass. It was very accessible and I vacuumed it out. In conclusion, people were nice and the price was good. The work itself should have had more care to to it. Not aligning the weather strip, the door panel clips and prying a bolt and creating a hole in my door panel is just careless. Lastly telling me the glass was vacuumed from the door is just a lie and that is what caused a 2 star.

My car was broken into, passenger side window smashed in. Auto Glass Now was able to get the replacement glass ordered that same day, and it arrived overnight. Had an appointment that very next day. I showed up for the appointment, waited for maybe an hour - before I knew it the job was done. Stephanie provided excellent customer service and was very polite throughout the entire process. Taking off a star because a few retainer clips on the door panel were busted/cracked during the job. This left my interior trim partially detached and misaligned. Could have been avoided if the tech had been a little more careful. Appreciate the speedy service but would have waited a few extra minutes if it meant not having my door trim rattling.