Auto Glass Now

The process was nice and easy. I went to Auto Glass Now's website and filled out the information. I got an instant quote. They did a follow up phone call to schedule to installation. I had another quote that was more competitive. They beat the price, so I went with Auto Glass Now. They arrived within the time period I gave them and installed my windshield quickly. Everything was quick and easy. Everyone involved was kind and courteous. I highly recommend Auto Glass Now for many reasons. 1) Fast 2) Easy 3) Professional 4) Competitive 5) Kind. There are too many businesses in Denver Metro that are rude and unresponsive. Auto Glass Now is neither!

Definitely not recommended if you have a nice vehicle, they did a good enough job on my old pickup, however my wife's new highlander was a disaster. First they cracked the windshield when trying to repair the chip. Then tried to get me to pay for the windshield, they backed off that pretty quick. Then they clearly did not care about my vehicle because they had to do it for free. A foot long scratch in my dash, and terrible looking seals around the windshield. After countless phone calls, getting hung up on multiple times, never hearing from the district manager, I had no choice but do give up. Don't make the same mistake I did! Call your insurance company and get an approved shop to work on yours. THEY DO NOT CARE

This place is not professional whatsoever. They installed the wrong windshield in our vehicle. We got rain inside our vehicle. Came back twice. The second time we called the day before and made an appointment for 10am. Arrive on time and they have no recollection of such. They say we can leave the vehicle here. We live 3 hours from here and drove here today FOR this appointment! My time is extremely limited. They’ve been previously made aware of this and do not care. The one gal in the office walks around like she thinks she’s just so cool. She has a marijuana vape pen sitting directly on her desk in plain view!!!! She is not professional. Shes obnoxious and tried to get mouthy with us and we shut that down immediately. She needs to get a job at a hip hop club because i think she has this job confused with somewhere to party. Take care of your customers!!!! We paid money for a new windshield. It was the wrong size and installed SLOPPY on top of that. They left a mess all inside our vehicle!!! Goop everywhere at the top. Dash was left filthy dirty. I do not have time for this! My time is valuable.

I was told the windshield replacement was going to take about an hour and a half so I went and got breakfast and came back expecting my car to be ready soon. Well I sit there for another 30 minutes and finally asked was the eta was. Well turns out the piece of glass that was ordered had a chip in it and they weren’t going to get a new piece until noon (I got there at 9:40) so I’m sitting there until 12:30 wondering if we were still waiting on the piece of glass. They didn’t finish until about 1:15. I wish someone would’ve called and notified me as soon as they discovered a chip in the new piece. I would’ve just rescheduled instead of having to wait for over 2 hours.

Cost: This is the 3rd piece of glass I've gotten replaced here. 2 windshields and 1 quarter. Not only was this last one $200 less than the 2nd most cost effective; it was $350 less than the super popular company in the area. Scheduling: First come first serve sounded scary but they had the glass there waiting and we were out in less than an hour! AND the ladies in the office were GREAT. Friendly Knowledgeable & outright helpful. Quality: Chad was our technician and did an AMAZING job. No paint chipping, no interior damage, the glass is set very flush and looks great! Cherry on top? Black, not blue tape 🤣. Don't bother calling around, this is the BEST price you'll get with a warranty and you don't have to sacrifice quality or customer service.

I was traveling across the country and unfortunately something flew off a truck going the opposite direction and took out my driver side window. An hour out of Denver I looked online and found this location. They said they could have the window there and install it when I arrived in an hour. Everyone on the phone and in person were nice and helpful. My two stars come from the condition of my car when complete. I asked the service person if he vacuumed the broken glass out of the door. He replied “most, the rest will fall out the hole on the bottom of the door” I trusted him and left it at that since it was late and I had been driving all day. (See photos) A couple days later I rolled down my window and realized the weather strip is all bent and not installed properly. I got home a week later and removed the door panel to fix the weather strip. When I did I saw a hole on the bottom of the door where a screw used to go but apparently the service person didn’t know it was there and pried until it ripped a hole through my door panel. I also noticed several of the clips for the door panel were not aligned for their perspective hole and just smashed. Further when I got the panel off and looked inside the door I found lots of glass. It was very accessible and I vacuumed it out. In conclusion, people were nice and the price was good. The work itself should have had more care to to it. Not aligning the weather strip, the door panel clips and prying a bolt and creating a hole in my door panel is just careless. Lastly telling me the glass was vacuumed from the door is just a lie and that is what caused a 2 star.