Big Crack Autoglass

I had knee replacement surgery in January and I wasn't able to drive my 5-speed pickup to Big Crack Autoglass. I called the office and spoke to a very nice woman who arranged for me to have Mobile Service. I think my appointment was scheduled for the very next day. I'm so glad the weather was decent considering it was in the middle of February. My truck was in the driveway when the technician arrived. He was very polite, explained what he was going to do and how long it was going to take, and he went right to work. When he finished he showed me the work he had done and gave me some care instructions. As I looked around and inside my truck I could not find a bit of glass - everything was cleaned up and looked fantastic. While looking for a reputable windshield replacement company I looked through all the different company reviews, and Big Crack had a lot of good ones. I'm glad I had them do my windshield replacement.

TLDR: I HIGHLY RECOMMEND these folks!!! Brought my 2022 Toyota Venza to them after getting multiple referrals which all highly recommended them. I needed my entire front windscreen replaced. They were able to schedule it for the next day and told me they could do it while I waited. It took less than two hours for them to replace this rather complicated windscreen. The people I dealt with (mostly Crystal, but others as well) were very friendly, professional, and courteous. The waiting room is small but very clean and comfortable, with free WiFi available, so I was able to do work while I waited for my repair. My new windscreen has a lifetime warranty, and if there is any problem I find with their work, I can bring it back for them to fix it, and they'll take care of it. I don't anticipate any issues, however. Bottom line is that this is where you should take your car for glass repair of replacement. It's where I will go from now on - they have a customer for life.

Big Crack Auto Glass has absolutely fantastic customer service both during service work and after service follow-up. After they replaced my windshield recently, I thought I might have had a leak coming in the passenger side. I brought my car into their shop where Shannon (the owner) sprayed windshield foaming glass cleaner around the entire windshield and performed a compressed-air and water-spray test to check to see if there were any leaks. Shannon tested the windshield seal thoroughly and even took extra time to help me discover the real area of the leak which was found to be in the body of the car. Shannon recommended a few body shops to take a look at where the leak was coming from. I really appreciated their after-service dedication and thorough testing. I also want to give a thanks and shout out to their whole team both on the field and in the office for their extra work and dedication for servicing my windshield. Shannon at the garage, Cindy in the office, and my tech Rodney were all pleasant and communicative and great to work with. I highly recommend these guys for any of your Auto Glass needs.

I called in and spoke directly to Shannon after a less than impressive experience trying to get setup with my insurance company’s recommendation of Safelight. From the first phone call to the end of service, this place is a class act. They are efficient, thorough, and above all, thoughtful. My car’s rear windshield was punctured by a rogue trampoline that took flight on a windy day. Rain threatened to make a soggy situation of my interior, but Shannon took it upon himself to offer that I bring my car immediately to the shop for safe keeping even if my glass couldn’t arrive the same day for replacement. That is service. Summer and all the staff I interacted with were amazing as well. Do yourself a favor and stay local. You’ll be very glad you did. Thanks again to the entire team. You made me feel instantly comfortable during a very stressful experience.

Side window broke and needed replaced. Company was able to get me in quickly and work was completed earlier than expected. Unfortunately due to aftermarket products I had an issue with the window shortly after. Company was able to get me in at a convenient time and worked to rectify the situation for me right while I waited. Less than 1 hr in and out. Office was pleasantly decorated which you don't often see with very comfortable seating (big plus if you are waiting). Really made it feel like home. I was told to make myself at home and enjoy coffee while I waited. (Which I later was even asked how it was. So sweet!)The gentleman that assisted me came to check on me, explained everything in detail, and even took responsibility for the issue which was caused by a faulty part (not even their fault). Would HIGHLY recommend this place and I don't often do that. All around its a great place of business. Experience was much appreciated!PositiveProfessionalismServicesAuto power window repair, Auto side window replacement

Great experience at Big Crack Auto Glass!! While driving on the highway, a rock shattered the passenger side of our windshield. First we called a well known, nationally advertised company and thought we were calling one of the local facilities (was a local phone number) but call was routed to an out of state call center. We were told no appointments in our area until the middle of the next week. Big Crack Auto Glass replaced our windshield the next morning. They were courteous, professional, and the windshield is great with all the proper calibrations for our auto’s cameras. And they did all the paperwork with our insurance company. I will recommend them to anyone needing this service!!!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement