Bill's Glass and Windshields (Grants Pass)

I recently had the misfortune of having a rock hit my windshield. I called Bill's and spoke to Sara. She was very clear and knowledgeable and arranged an appointment. I took it in and I couldn't believe the awesome service I received. The techs explained what they were going to do and provided updates during the replacement. While I waited, many folks came in for various reasons and each one was treated with professionalism and caring. In fact, because of Sara's and Angie's great customer service skills, several customers opted to have their work done at Bill's. Sara definitely should get a raise for her great relationship with customers. The best service ever. Thanks you!

Thank you Austin, Monica, Doug and Telly at Advanced Glass! I had a spider web crack filled about 3 years ago and on Leap Year the morning frost sent it off from driver bottom corner to the passenger bottom corner. I knew I had to call 2 people, my insurance and Advanced Glass. I called on a Wednesday and they had it fixed and back in my hands about 10 AM on Thursday! Fast and wonderful caring work...AND its warrantied! So good to know that my family and I are safe on the road again. Thank you, Thank you.

We were on the road with our two small children, one of which is extremely Autistic. Our passenger side window decided it didn't want to roll up anymore and Bill's Glass went above and beyond to make sure that our kids were ok. They shuttled us back and forth from Kid Zone with their car seats and just were so quick and efficient to get us taken care of. Definitely would recommend them to anyone! Thanks again Bill's Glass!!

My 18 year old daughter made an appointment to fix a broken window that wouldn't roll up you said $95 To Diagnose the problem Not only did you not fixed the window you didn't even know what was wrong with it and you took her own money anyway that she made on her own and YOU put it in your guys pocket You were not entitled to a penny and should be ashamed of yourselves for robbing a young lady No weapon or hand formed against my family will ever prosper God speed!🤬

We ordered 4 screens which totaled 550$. Two of the screens they measured and dropped off were the wrong size. They were supposed to pick up the screens the following week to fix them and never showed up. After calling them they finally showed up the day after. The screens were okay after they fixed them, just a serious lack of communication is unprofessional.

I called and set up an appointment with a lady at the Grants Pass location and then called my insurance to have the information sent over to the shop. I then called the lady back to confirm and she said that they would see me the next week. Went down the day of my scheduled appointment and got told that there was no record of me in their system and nothing from the insurance. The lady working tried to say it was all the insurances fault, but I set up the appointment by phone and they had no record of that and the lady didn't let me know when I confirmed that they hadn't received anything from my insurance. She then said that they could fix it a week later and I said forget it. Wouldn't recommend going to a place that can't schedule an appointment correctly or at least try to make things right within a reasonable time.