Caliber Auto Glass

Needed a windshield replacement on my Nissan Sentra to be done at my work place due to my hectic work schedule. Thanks to my tech Jeremy, my car is back on the road safely. He was great to work with and very professional. Jeremy set proper expectations by keeping in touch with me throughout install time slot. He followed up after the work was completed which flew by quickly. Would highly recommend the team at Caliber Collision in Castle Rock.

I was able to get service scheduled and done with in 2 days So super quick The installer did an excellent job and was very helpful and friendly a problem came up after the installation with the windshield wiper alignment and they fixed it very promptly with no hassle It was challenging to get through to the call center because of a long wait and the they call me back option didn’t work So had to make a second to the call center but once I got through service was excellent It did take over a day for me to get an email and scheduling service But besides those issues it went well

Do not recommend this company at all. I was told that my appointment was on a specific day some time between 8am-4pm. I was also told that I would get a text message the night before to confirm and if get a phone call or text the morning of the appointment with a more specific time. I received the text the day before with the tech's name and a generic tone between 8-4pm. Never heard from them the morning of the appointment. When I called to find out more info I was told that the tech would arrive today between 8 and 5pm. No biggie... at 11:30am on the day of the appointment I received a message that my appointment hasd been changed from 11-15-23 to 11-17. I have 1 day off during the week and I'm off on Sunday. Today was that day!! That's why I scheduled it for today. So after wasting my entire morning sitting at home waiting on someone to show, you want to schedule me at an inconvenient time for myself? No thanks!! Worst service ever, thanks for nothing Michael!

The windshield replacement seems to be fine. The car, however, was incredibly dirty when we picked it up. Whoever drove it out to leave it for pickup had some greasy nastiness on their hands. Thankfully we had wipes with us but we had to spend 20 minutes cleaning the seat, steering wheel , door handles, seat belt, shifter, etc in their parking lot before we left. Totally unacceptable way to do business. We will not be coming back and do not recommend.

EDITED TO UPDATE: one of the managers reached out to get feedback on my experience and go over where they fell short. He assured me that they would be putting new protocols into place to make sure that what occurred with me won't happen again. They are planning to retrain and coach the staff who helped me so they can better serve the future customers. I believe that he did everything he could to rectify the situation, so I am adjusting my review to reflect that. ORIGINAL REVIEW: I didn't have a great experience with them. My windshield replacement cracked the same day it was installed. The tech who came out to examine it said that I would likely be able to ask for a rental car to use while it was getting replaced the second time under warranty. I requested it, and it was flat-out denied. This would have been fine if I worked from home, but I work a commission based job where I travel to clients. Being without a car for 5 hours loses me money. I had to reschedule 4 times before I was able to come in. I will say that the saving grace is that the phone staff are good at their job. Otherwise, I'd be leaving a one star rating. I planned my original repair to coincide with a secondary repair so I'd have rental coverage. This experience put me out and took up so much of my time and mental energy. I've gone to Safelite before, and they'll be getting my business again. I was really disappointed because I've had good experiences with their auto body company. When my car was ready, I never got a call. I had to CALL THEM. I'm just not happy with level of service I got here. I am very passionate about caring for my own clients, and I didn't feel much from Caliber Auto Glass. 😔

Update: The local team was able to quickly and efficiently fix the issue and made the fix easy. I was impressed and satisfied! Original: I had my windshield replaced found out the technician used plyers and a screw driver to remove the bottom rubber seal. Then he used the same one and didn't secure it to the bottom firmly so it flaps around and looks poor. I've had the windshield replaced on this same car 5 other times and the technician blamed the make of the car.