Caliber Auto Glass

After booking an appointment with this company and paying them in advance they failed to show, and failed to communicate a request to reschedule. I called them to ask if someone was going to show up for this appointment, and I was only told then they needed to reschedule. I was told the next day or the following was available. Upon getting home and calling back to reschedule for the next day, I was told not available and it had to be pushed out to two days later, leaving me without the use of the vehicle until then. I’m sure they are a decent company and probably do good work, but this was a shite experience.

We used Caliber Auto Glass to replace the windshield and back window in my daughter’s car after a hail storm came through. Caliber was quick to respond and complete the replacements. They did forget to plug the rear defrost and the windshield washer hose back in. But they came right out and took care of both of those items quickly when I called and with zero hassle. Customer service was very friendly. I would definitely use them again and recommend them.

My wife and I scheduled a windshield replacement and I took off work to be home for the install…. No one showed up and when I called, they said no one ordered our part, so they took us off the schedule, without any phone call or notification!!! I felt uneasy when talking to the rep when I made the appointment! She just sounded like she was unsure and didn’t know what she was doing!! Please, don’t ever do business with this company, ever!!!!

Amazing customer service experience! From the first check-in for our repair, to the repair updates, and finally to the final delivery ahead of schedule, the communication was frequent, timely, and thorough! Also, the repair turned out beautifully! Excellent polite staff members in every interaction. We hope we don't have to come to Caliber again soon, but if and when we need a repair, we will have no problem coming to Caliber again. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Professional and courteous office and field staff. The repair method of the rock chip seemed suspicious. When I asked about the repair method, specifically about drilling the chip prior to filling, the response is that the process is not done any longer. Not sure if vacuum or suction to draw of force the sealant into the chip was used. Lastly, I asked if a UV light was still used to cure the sealant. Reply was the company won’t provide one and the sun will cure it. It was done on a winter overcast day with no sun in sight. At best, I could have bought a repair kit and done the same thing and saved a claim with my insurance carrier. Disappointed.

Just got my windshield done with Caliber auto glass and it looks great! The experience from the beginning was a breeze with the help of Lisa. She was very thorough with explaining the install process as well as very professional when it came to figuring out an ETA from the service technician. She really made me feel comfortable in this company to replace my windshield and we will continue to come here as well as reference the people we know.PositiveResponsiveness, Quality, Professionalism, Value