Caliber Collision & Auto Glass

My vehicle was involved in an accident in September. I took my vehicle to Caliber Collision. I told them to please assess the damages and order all parts because I was going to have to pay for the rental out of pocket. Once all parts were in I would bring my vehicle in. My vehicle was as drivable and didn’t make any sense to have on the lot just waiting for parts. I waited for almost 7weeks for parts. The day I dropped my vehicle off they me we have all your parts and it should only take a couple of days. I got a rental for two weeks. That couple of days turn into 4 weeks. They as they taking my vehicle apart they saw more damage and have to order more parts.I think they did a poor job of assessing the damage at first, which cost me an additional $850 in rental car fees.

Took car to get repair for hit and run for front bumper. After driving for a few days noticed the front bumper was not properly secured. Call and the manager Tyler asked if I can bring it back. Took it back Friday and when it was brought back it was making a loud rattling noise and I also noticed bumper still not properly secured and I had a big wet spot in driveway. Tried to called him back but he was not trying to talk to me. Unprofessional management.ServicesBody & Trim

I had a pretty bad experience here. My insurance company, Geico, sent me here to drop my car off and had a rental waiting there for me. The claim I filed was preauthorized over the phone and I explained my issue very clearly to them. Thus the appointment to drop my car and get the work done. However when I arrived at Caliber Collision, that's when things began to go wrong. The manager lady who I had to wait on for about 30 minutes (making me late to work) took me outside to my car and immediately declared my claim would not be covered based off of her hearing what I was there for. She never did anything more than see that I didn't have external, physical damage to the car and made the decision my claim wouldn't be covered in a split second.....so why then would Geico send me there with preauthorization of my claim to the point I had a rental provided even....I do not feel like this lady did her job nor did she want to. Geico needs to find other service centers and I don't recommend this place purely from the bad attitude and horrible customer service I received there. I forgot to mention that when I arrived and entered the building there was no one in site. When I looked around a corner there were people sitting talking who just looked up and told me someone would see me when they could. No one even attempted to get up. No one came up front where I sat waiting for 20 minutes and then never a single word as to why I was made to wait like that. The place was honestly very unprofessional and the manager very smug. Two thumbs down

Very disappointed with the customer service. The repair manager who was assigned to me left the company in the middle of my repair, and I was never notified until I called and asked for a status update. The company then informed me they had reassigned me to a new employee. When I spoke to her, she admitted she was just getting to work on it that day, which means there was a week long lapse where my car just sat there with no one working on it. I requested twice to speak to a manager; that never happened. Overall, this took far longer than it should have and really poor communication. And I still have to go into have another decal put on because the wrong decal was ordered. Rough experience. Do not recommend.

MY BRAND NEW '23 vehicle was driven 577 miles while in Caliber Collision's possession for under a month for a bumper replacement. Almost more miles than I put on the vehicle since it came in. It was waiting on parts for 2 weeks. And should have been sitting still. AND should have been ready before Thanksgiving. Im sure someone was enjoying for the Holidays. I should have tracked through Valet mode. I am very upset . This is very unprofessional and was trying to be hidden by not putting the correct Mileage IN number on paperwork. I hate I changed insurance companies. ALLSTATE WOULD NEVER!!

Caliber did a great job repairing my vehicle. My truck took a hit from the back while parked and sustained damage on the bumper and scratches on the rear door. They were excellent with communication about the whole process. The only reason I gave 4 out of 5 was once I receive my truck back, I noticed that one of my tag lights that worked before wasn't no longer working. Now it was mid day when I picked my truck up so we didn't notice it, but I noticed it later. I felt like it would be petty to call back in for a tag light bulb but they did excellent on everything else but I mean this from the bottom of my heart: Both of my tag lights was working y'all before I dropped it off y'all! If y'all seen my car y'all would know I'm not lying, I got aftermarket headlights and Taillights so you know I'm paying attention to the tag lights. I was thinking bout upgrading them too. I was gone put some LED bulbs back there. The factory ones (worked) until lil Caliber nem got hold to em. Now I'm riding around taking chances cause the police can't half see my tag! 4 outta 5 y'all!!!!! Can't give y'all the 5