Caliber Collision & Auto Glass

Caliber collision did a great job on my truck! Its a tough color to deal with (black w glitter) but they did an amazing job and had a super fast turn around ! I would recommend them! Gary was cool, calm, collected and got business taken care of! Thank y'all so much If you're not sure which body shop to use id say caliber is a safe bet

The Bartlett location was outstanding! Excluding “the receptionist” Tracy. She was not welcoming, her demeanor was arrogant, her actions clearly displayed that she didn’t want to be at work, she chose which customer she wanted to be friendly with and didn’t mind showing it apparently. However, I overlooked her because I was there on BUSINESS and showed her GRACE. At the same time you never get a 2nd chance to make a 1st impression. Nonetheless, for comparison purposes I obtained 3 estimates and Mike’s kindred spirits, professionalism, people’s skills and knowledge aided me in choosing this location for my repairs. No Mike wasn’t aware of what I encountered with Tracy neither did my husband because I believe in writing reviews! Sometime people get so comfortable and think they’re in control! Lastly, because of an outstanding job, I will still choose and or recommend this location for repairs!

My insurance had me bring my car in for an estimate and possible repairs. When I got there a rep had me sign paperwork without providing any explanation or information. She walked me outside to view the damages on my vehicle (dent in the door). I informed her there was prior damage on the other side. She didn't take the time to walk around and look it because she assured me the only thing they would be fixing is the dent in my door. The next day I get a phone call saying my car was a total lost. I reviewed the estimate for the vehicle I drove into the shop the day before. First red flag 🚩 the report said my car wasn't drivable. Then I see my front and back bumper was being replaced, my headlight, and a bunch of other things that had nothing to do with my initial reason for dropping my car off. I spoke with my claims adjuster and informed her the report wasn't correct and repair estimated had inflated charges and unnecessary repairs added. She gave me the option to keep my car and take it to a different shop for repairs. Same day I went in to pick my car up and it was completely stripped. Why was my car taken apart just for a door estimate. They stated it was required by the insurance. Brett manager and Kelsey rep informed my husband and I that the rep Sunshine was new and didn't handle the intake of the vehicle properly. So they agreed to put the vehicle back together and have it ready for pick the next day. I went in to pick my vehicle up today. First problem is they wanted me to sign a no fault document stating they weren't liable for any damages on my car. It also states my car was a road hazard. I crank my car up and I have a warning that my hood isn't closed. I closed it. The light was still on. I slammed it close again. The light was still on. I turned my AC on it was blowing out hot air. So now I feel like they did something to my car on purpose. I go back in requested to speak with the manager Brett who assured us the car would be put back together in the same condition we brought in as. He is all aggressive and rude like I damaged my own car. Not to mention earlier in the day, I spoke with Kelsey who told me and my insurance claims rep the car would be ready the following week. 5 minutes after that call Sunshine leaves a vocemail stating my car would be ready Monday or Tuesday of the following week. 48 minutes later Sunshine leaves a message stating my car was ready for pick up. My estimate had 43 hours worth of labor on it but they put the car back together in 48 minutes. How is this even possible? I'll be reporting the company to the BBB and I'm also looking for a lawyer to help me with this situation. My parts cost 1200 and that included the touch up paint job they said they would do. Why did they purposely make the labor a little over my state requirement to total out a vehicle. I feel like they wanted the car for themselves. I won't be taken advantage of. Don't take your car here. Every car on the lot was totaled. I went in there 3 times and every person who came in had a totaled vehicle except for one customer. I wish I could give them a -5 star rating because this was a horrible experience. I'm so angry and upset because the manager said it out his own mouth that my car was a good car. So how could a good car be totaled because of dent in the door? There were some cosmetic issues like door dings and scratches in the other side but this still doesn't equate to a total loss.

I had my sunroof glass broken on my 2024 Acura Integra recently. Needed the whole panel replaced. Called around and got quotes from a whole bunch of different places and ended up going with them because they were very polite and the cheapest. Had my appointment setup and everything to come in after the sunroof came in after they ordered the part. Dropped it off and about 35 minutes later I got a call saying it was done. I was surprised they got it done so quick. Everything works fantastic and it looks great like nothing ever happened! Tyler was awesome! Will most definitely recommend caliber to anyone that needs work done for their glass. Very quick, efficient, and polite. Amazing experience. 5 stars across the board.

Scheduled my repair on a three way call with progressive. There was a bit of a wait before I could drop off my car to begin repairs (about 1 month), but once dropped off repairs were completed within a week and a half. Rich communicated with me via text as I was on vacation during the repair. The staff was incredibly professional and resolved all issues quickly. I would highly recommend this place for your repair.

My vehicle was in the shop for nearly 4 weeks, if not longer for a repair resulting from impact with a deer in the driver side door. My vehicle was in the shop the first two weeks when I was called late on a Friday indicating the vehicle was ready. When I arrived I saw exposed sheet metal on the fender and a large paint bubble on the fender. In addition, the fender was not aligned correctly with the bumper or hood. There was paint runs behind the gaps and looked horrible. The paint job and body work was unprofessional. Clay Bryant who was in charge of my claim at Caliber offered an apology but should have never let this poor quality of work pass before calling me. I was told the vehicle would be ready on Wednesday, but after another week of work, I was called late on a Friday to let me know the vehicle was ready. Upon my arrival, I observed the color of the fender did not match the rest of the car. I also noticed the fender was not properly aligned to the hood, bumper, or door area. In addition, it appeared that the painter never removed the fender from my car and in doing so, painted the glass windshield and A-pillar area of the vehicle. There was new damage to the lower bumper valiance where Caliber had put a large gash about 6 inches long and had to be replaced. I once again refused to take possession of the vehicle was again offered no apology or explanation how the vehicle passed quality control before I was called. After the 4th week, I was informed on a Friday late in the afternoon the vehicle was ready and this time was acceptable. The entire time the vehicle was in the shop after the 1st refusal to take possession I had to call the shop for updates. I was told I would receive calls back that never came. After the 2nd refusal to take possession, I called for an update midweek to be told the person who had been handling my claim had been terminated and that he had "checked out," because he was quitting anyways. I am very frustrated with Caliber Collision's poor workmanship, quality control, and customer service. The fact that Caliber's team did not try to speed the process up of getting my vehicle fixed was very upsetting and felt like after they took my deducible payment, that they did not care anymore about making things right. After a week and a half of having the vehicle back, I rolled down my passenger window to find that Caliber had damaged my window tint by causing large scratches that could not be seen unless the window was rolled down.NegativePunctuality, Quality, Professionalism, ValueServicesBody & Trim, Painting