Caliber Collision & Auto Glass

I had a great experience with this shop on Mt Moriah, the parts were ordered surprisingly quickly, the people I worked with communicated well, they worked with my insurance and fixed any issue I had, when potential complaints came up they dealt with it by giving me great advice and solving the problem. Potential embarrassing situation was mediated by employee snd management both while on site and the invoice was crystal clear and car was CLEAN as well as no missing items and was finished ahead of schedule. Thank you guys in earnest, from the desks to the mechanics to management you were all great and deserve all the best for all your hard work and patience. Thank you!

I had small accident they took two months. They bring marketplace parts not original for Germany car. And when went to picked up I found the front shield broken they replaced by marketplace not Orginal. Next time I found the part around the wheel broken. And finally I picked up but after 24 hours I found oil leak too much. I called the insurance company they told me return the shop. But the shop made test and tell me not from accident. The agent feeling boring and send me message by capital letters and told me all customers returned to them and tell them we have issues not related to accidents But front shield and part were broken in the shop related to accident

I was involved in a car crash and Mrs. Patricia helped me tremendously! She constantly kept me updated on my car, she was reliable, and she answered every question I had (there were many questions I asked). Thank you to Caliber Collision, especially Mrs. Patricia!! She's awesome! She remained positive and professional while working diligently to ensure I was taken care of. She truly went over and beyond and I am so thankful and grateful for her. She's also funny! I got some good laughs, and I needed those laughs to get me through this stressful time. So thank you so much!! I will always remember Mrs. Patricia from Caliber Collision on Mt. Moriah!

Will not be taking recommendations from my insurance again in the future. 4 months later my car is still not fully repaired. The first time I picked it up, one of the repaired parts fell off my car before I even made it home. Last attempt to get it fixed was unsuccessful because the communication between front office and mechanics/repairmen is apparently nonexistent… I waited an hour for nothing but fog lights to be put on my car. Some of my issues were not in the hands of Caliber, nor my contact Jessica, so I don’t blame them for that. (Broken parts during shipping and difficulties returning said parts) She is nice but I am ultimately disappointed by the entire experience. The communication was lackluster, my bumper is not tight as it should be, and I’m still lacking a fender liner after 4 months from the accident. I won’t be returning and would rather buy a liner myself, tighten the bumper myself, and remove the undershield that was disconnected once the replaced liner fell off my car when I left the parking lot myself, even if it costs me another $500. Obviously there are many positive reviews here and I’m glad others didn’t have these issues - I wish I could be one of them!

I had an excellent experience with Caliber Collision. As soon as they received the insurance information, they contacted me right away to schedule the appointment and explain the process. Marvin was extremely helpful—always checking in and keeping me updated throughout the repair. I really appreciated that they handled all the communication with the insurance company and the rental car agency. I was even able to return the rental car directly at Caliber when I picked up my vehicle, which made everything so convenient. The entire process was smooth and professional. Highly recommend!

I used Caliber Collision because years ago they did a good job on one of my cars. That was years and things have definitely went down hill. I have taken my car back to them 6 times for repairs of things after an accident. Initially they had it for a few days shy of 2 months. It came back with peeling paint, pieces not well fitted and making a sound under the front end that sounds like something is loose. Took it back over and over and 3 months later the car is still making the sound they claim to have repaired. I now have to take it to the dealership to diagnose and let me know if repairs were actually made. I do not trust this company. They were already paid out by insurance but my car is not back to how it was before the accident. So much for “getting you back to the rhythm of life”. What they have actually done is inconvenience me time and time again. I wish I had chose another shop. NEVER AGAIN!!