Danny's Auto Glass & Mirror

Had an excellent experience getting my windshield replaced with Danny's Auto Glass & Mirror. I had a crack in my windshield that kept growing every time I took my car out so I needed it repaired ASAP - I called before 9:00 AM and they had an appointment booked for me at 1:00 PM. They even did a conference call with my insurance company to verify the insurance details. Very fast, friendly, and fair service!PositivePunctuality, Quality, Professionalism, Value

Needed a sweep for my glass shower door. After going to Home Depot, Lowes and Ferguson with no help, I was referred to Danny’s. Because the shower is a little unique, they worked with me to ask all the right questions , look at pictures, offer solutions, etc. all to sell me a $12.95 piece of plastic sweep. The customer service was A+ and Kelly at the Williamsburg office was awesome!! Would not hesitate to count on them when I’m ready to do some more serious work!

Recently had my windshield replaced, the company was helpful and worked with me to source desired glass manufacturer. After I arrived home I noticed the "30 min urethane" adhesive was still wet and smeared up and down the car paint in the side groves of the windshield. I also found the rear view mirror to have wires hanging out of the headliner and not properly concealed after reinstallation on the new windshield. The interior dash was covered in dirt & debri after delivery. The wet urethane was quite concerning, the drive away time is no joke and should be properly followed. Modern cars use the windshield as a "backsplash" when deploying the passenger airbag. If you are allowed to leave with wet urethane and you get in an accident your windshield could be popped out of the frame and the airbag could deploy improperly. Very friendly staff but with a lack of attention to detail unfortunately.

Very rude receptionist. Called in and accidentally had the wrong VIN because I had just transferred the registration from California. I called at 4:50 pm and she put me on hold for 4 minutes. Didn’t mind at all but she hung up on me 2 minutes past 5 when I told her I just needed a second to look up the new VIN. She was very rude and I understand it was slightly after business hours but she had no right to hang up on me like that. She could have just told me to wait or schedule it later. Very disrespectful. Also, at one point she told me to “slow down” very rudely when relaying the VIN and I did as she wished but she was very when telling me so. Again, I am very displeased with the service and thought this was a good company from the reviews. Not sure if I will continue with this company after all for the repair

Don't use Danny's Glass Williamsburg. First off, they did finally make it right. So, three weeks ago my daughter needed the windshield replaced in her vehicle. We have used Danny's glass in Gloucester for over 20 years with perfect service. Apparently not the same attention to detail in Williamsburg office. I know things happen, the technician broke a clip replacing windshield. Did he inform us of the incident, no the technician intentionally hid the issue and try to hide with gobs of silicone. Obviously, didn't work. So we took vehicle back for them to order and fix it the proper way. We'll, next issue, wrong part came in. Not sure who's fault, Danny's glass or dealership. Either way, we didn't know because they never called to explain why the delay. I had to call to ask, "where's the clip?" "Oh we got the wrong one will have to reorder ". Again, things happen. Where was the courtesy call to keep us informed. Then they also initially wanted us to bring vehicle back in to get fixed. I said no, you broke it and tried to hide it. You can come out and fix on location. Which they did. This review would have been totally different if the Williamsburg Danny's Glass would have been honest, transparent and communicative throughout process. All in all it took 3 weeks to get a windshield correctly replaced on my daughter's vehicle. Completely unsatisfactory. Sad thing is this hurts all Danny's Glass stores.ServicesAuto windshield replacement

I can't say enough nice things about Danny's Glass! My car window was broken in a storm, and not only did they get it fixed for me within 24 hours of calling them, but they also looped in my insurance company while I was still on the phone with them to ensure that everything was squared away there too, and so I didn't have to worry about it. Everyone I talked to, both on the phone and in person, was so nice, and they even had a little waiting area where I could relax while my car was being fixed. I wish I could give them more than five stars!