Defender Auto Glass - Elyria

I'm very satisfied with the service I received from Defender Auto Glass, from start to finish. My car window was broken out from vandalism. I was angry and frustrated but the lady who called was very pleasant and not pushy, and very professional. I believe her name was Debbie. It took a few days before I did anything because I was mad that I was dealing with this.. She had made an impression on me and as a result I'm happy that I chose them.. The repair guy was right on time. He was super nice, respectful and professional. He worked quickly in the cold and you could tell that he'd done this a million times, he was very efficient and even vacuumed the glass from inside the car. Thank you both for a stress free experience and service that I feel confident with.PositivePunctuality, Quality, Professionalism, ValueServicesAuto side window replacement

Received a quote for new windshield. Was by far the best quote I had received from anywhere. Great, started the process of setting the service up and then hit a most unfortunate risk road block. Even though the price quoted was the lowest, unfortunately it's still hefty and in order to pay it I would need to use a service that pays them in full at time of service and charges me in installments but for some reason even though this company has a fairly well-designed website one of their on-site or mobile agents has to actually caress the payment card. No online payment, no Google pay. Yes, We are back in 2010. Unfortunately it's a deal breaker, but I do appreciate that low quote.

They came in a timely fashion to our home and completed the job. The window does not leak. It does not look flush to the frame as I thought it should. When I brought it to their attention they it wasn’t aesthetically pleasing I was advised “I have showed these pictures to our Supervisor and he has stated that this will not leak as the moulding is underneath and are attached. Please let us know if you have any further questions. Thank you and have a great day!” Then nothing further. So happy to say so far no leaks - just not pretty on the edges.

A stone got our windshield. Went to these guys straight away to have it repaired so that it wouldn’t spiderweb out. The guy who took care of us was so kind, professional and efficient. He answered all of our questions before we even asked them. He told us that it wouldn’t be 100% gone but it would keep from spreading. Turns out it really did look 100% better. He advised us that the sooner you get it filled the better because it has less time to get water and particles in it and he can get it cleaned out and filled. He was such a nice guy! And the woman on the phone who made our appointment was super nice too. Great people! 100 stars. We are so happy with our windshield and the whole experience. We were in and out quickly too!

Broke out my rear window of my brand new work truck on a Sunday. Looked for a window install place and Safelite popped up first. EXTREMELY expensive but noone else was even open. Next day I called Defender with intentions of calling a few others. I was quoted $296.83 over the phone. I didnt call anyone else. Put my card on file and schedule the repair. The next day the installer came out. Did a great job and was very thorough. He gives me my bill and it was over $100 more than the quotr the day before. He called someone in the office and explained to them it was OBVIOUS that I had a much less quote the day before but they refused to honor it. I will be calling tomorrow but thats a BAD BUSINESS move in my eyes. You dont raise the price 25% AFTER the work is done. If they give me the difference back I will 100% change my review EDIT: I got a call the next day and was refunded my money. Made me very happy they honored the original quote. Thank you DefenderServicesAuto windshield repair, Auto rear window replacement

Excellent customer service and quick installation of a new my windshield in my driveway. The two technician’s were professional and very efficient in the removal and installation of the windshield. I previously contacted the National windshield company but never got the opportunity to talk to the local manager or representative about scheduling a repair. I did speak to someone, who knows where they were located, but they said go on line and fill out the form to schedule. Defender Auto Glass has a live customer service person ,Debbie K. , answering the phone at the Elyria location. She did an exceptional job scheduling and communicating my installation as i had the leave town on short notice.