Don's Mobile Glass

Called for a quote on a broken front yard window. The service tech arrived and said he would give us a quote later, that it would come from the office staff via email. Had to call the next day and still no quote. Once the quote came in it was 4 days later. Now that the deposit was paid they have not scheduled the work. It has been over a week with a broken front yard window and still no word from the office. As a business owner myself i see this service as unacceptable. The smaller window companies are much better at customer satisfaction and we will most likely be pursuing other options for our window needs in the future.

Poor service. I made a reservation to have my windshield replaced. I scheduled for a Saturday morning appointment as I was coming from out of town. Confirmed my reservation the day before. My wife and I drove to Modesto in two cars so we could get some errands done while my windshield was being replaced. Checked in before my scheduled appointment at 10am and advised them I would be dropping the car and coming back to pick it up when it was ready. Three hours later I still hadn't heard from them. Came back and they had not even started on my car. I asked for my keys and wasn't even given a simple apology. Maybe they've grown too big and lost their service touch. They might do good work if you have time to sit there and pressure them to do it...NegativePunctuality, ProfessionalismServicesGlass installation

Had my windshield replaced today thought everything was good went back out to the car to put the receipt in my glove compartment in my book with all the cars info registration,insurance cards all warranty info. And low a behold it’s missing so I called they said the technician said the glove compartment was opened he closed it . Well I unlocked an opened the car for him an opened the doors it was not open so not only are there technicians liars they are thief’s as well . The manager came out looked through my car like I’m lying andthat I left my car unlocked but I’m sorry if my car was unlocked my car would have been ransacked . There are tvs an all kinds of things in my car so if I left it unlocked my car info would not be the only thing missing period . If you use dons mobile make sure you empty out your car before of anything of value and lock up you glove compartment.

Would like to share my experience with this place. I went here after being told by the dealerships to come to get one of my rear window defrost coil cords that were detached put back on. When I got there to talk to someone, a service tech assisted me and came outside to look at my vehicle, he then tell me that they can’t do it because they can’t warrant it and the only thing I they could do for me is to get a new glass that is going to cost me almost $600. Now you telling me that you are wanting me to replace my whole rear window glass just because of one cord that is detached from it when there is nothing wrong with the window itself? If I would have done that, they would have took that rear window from my truck, fix it up and sell it to another vehicle and take me for granted over one cord. I feel that as a good efficient service, if you can do the work in which you are an auto glass company so I am pretty sure you can, to at least help me on that part but instead turn me away because the work isn’t warranted. I do not recommend this company as it seems they are out to get you more than help you.

I had a crack in my windshield and I foolishly tried to get it replaced at another place. That other place couldn't even give me an appointment for almost two weeks. Then, the day of of the appointment, they cancelled the appointment! So I called Don's Mobile Glass, and they got me all fixed up in less than three days, even though they had to order out to get my car's specific windshield. They were very honest with me about what needed to be done and how long it would take. In fact, they under-promised and over-delivered!PositiveResponsiveness, Punctuality, ProfessionalismServicesService not listed

First of I called at 8:15 in the morning hoping to be able to get them over in the next day or two to fix a cracked window for our home showing this weekend. They informed me that they would be able to get me in that same day and would call when someone was available. Not even an hour later they called and they were at the house fixing the window. Amazing! The next day there was a slight issue that normally wouldn't have been a big deal that we could have figured out but since we were running around trying to take care of so many little things we just called and asked if they could come back and take care of it. They were super understanding, came right away and totally fixed the issue. It's awesome to work with a company that stands by their work. Thanks, Robert and Curtis!