Empire Auto Glass

I know, I'm not an easy customer. Not that I'm demanding something, not for the money. But because, as a perfectionist, I'm getting deep in details, trying to understand what I'm paying for. That is exactly why I feel so happy to be a customer of Empire auto glass. From the very first call, Sully demonstrated an incredible level of knowledge and expertise in any question related to auto glass. That was the moment I decided to bring my car to him. And I can tell - that was the right decision. Attention to details, customer communication, treating car as if it was his own - everything was on beyond than impressive level! What can be better than original OEM glass? Sully know the answer. Have one of the most complex lane assist systems? Not an issue for him! Not sure what will happen to your HUD after glass replacement? Ask Sully! And yes - he doesn't have a fancy lounge (not just yet). But who needs it if the job gets done perfectly?! Yes, it took a little longer, but Sully was updating me all the time. And yes, we have some few minor issues. But Sully did every possible thing he could do to make me happy, as he promised! That is matters the most! Outstanding service! Great job! Absolutely deserved 5-star! Keep on doing what you're doing! If you are a car enthusiast and if you are looking for a real professional auto glass shop - look no further! I can guarantee that no one else will do this job better. Thank you, Sully! It was a pleasure doing business with you. Appreciate all your time and effort you've spent with me. Wish you the best with your business!

I don’t often leave reviews, but I was so impressed with Sully and his craftsmanship that I had to share. From our first phone call, he clearly explained his process and how it compared to other options. His pricing was also among the lowest after I contacted four other companies. After dropping off my car, Sully called to let me know the part he received was incorrect—but he had already found the correct one and was on his way to pick it up. It’s never easy to tell a customer their car won’t be ready as promised and that the cost might be higher, but Sully handled it with total professionalism. He went out of his way to make the process smooth, even delivering my car to my home so I could still make an afternoon appointment. Not only did he maintain top-notch quality, but he also provided a detailed diagnostic report. It’s rare to find someone who genuinely cares and goes above and beyond, but Sully and Empire Auto Glass truly delivered. I was referred to them by my regular auto service shop, and I’ll absolutely be recommending them to anyone needing windshield repair or replacement.

Let me start off by saying that Sully(business owner) is AMAZING!!! I'd had the rear passenger window of my Jeep busted open by some low-life "pookie" or a jealous resident who called a low-life pookie to do it for them. Anyways, it happened during very early morning hours of Saturday. I'd called about 7 so-called 24 hour mobile window repair/replacement businesses who told me that I'd either have to wait Monday or Tuesday as they didn't have that particular window for my Jeep in stock or their warehouse closed at a certain that day.(why call yourselves 24hours then?!) Next thing I know a man named Sully answers- and out of the kindness of his heart, went out of his way to replace my vehicle ON HIS DAY OFF. His brand new shop wasn't even fully ready yet as he'd just obtained it. He had my particular window in stock which was a surprise bc no one else did. Not only was he very accomodating, but he was personable, very detailed & careful with my baby, explained everything that he was doing and he was fast. He even cleaned out the broken glass in my car. Sully not only replaced my window that same day, his price was reasonable! I'd wished he offered more auto services because I could tell I was in good hands with him. Sully, you have a customer for life 🙏🏽

I can’t say enough good things about Empire Auto Glass. My RAM 1500’s front passenger window was shattered by a vandal on the Sunday before Memorial Day. Not exactly a convenient time to need auto glass replacement. I started making calls mid-day, not expecting much, but Empire answered immediately, even on a holiday weekend. Not only did they take the call, they sprang into action. They drove across Atlanta to source the specific window for my truck, then installed it that same day. Fast and professional. It’s rare to find service this responsive, especially on a long weekend when most shops are closed. If you’re looking for a trustworthy, go-the-extra-mile kind , Empire Auto Glass is it. They earned every one of these five stars. Highly recommended.

I'm not one to normally leave reviews, but the experience I had at Empire Auto Glass deserves to be shared. TLDR Version: The service you will receive here is second to none. Communication is a 10/10, Customer Care is a 10/10 and the quality of their work is 10/10. Upon dropping off my car, Sully and his team explained to me exactly what the repair was going to entail. Upon my request, they walked me through the entire repair process & answered any questions that I had regarding the process or products being used. One of my concerns prior to the repair is the possibility of the shop using "less-than" OEM parts for repairs. NOT HERE, don't even think about it. Not only did he show me the quality tests of the product he was going to use, he took time to walk me through the diagnostics report and tell me exactly what I'm looking at and what it meant for the safety of the vehicle. Later in the day after I'd dropped my car off, Sully called me and explained that the part he picked up to use on my vehicle did not meet his standards of quality. To be honest, the defect was so small I probably would've never even noticed it. However, despite this, Sully refused to use it and went out of his way to source a PERFECT windshield the SAME DAY. Upon picking up my car, it was in perfect condition. None of the normal mess you get after you take you car in for repairs, it was perfect. Needles to say, but I've never felt more comfortable behind my windshield than I do now. Sully and his team truly go out of their way to ensure quality work & quality customer service in a very reasonable timeframe. I 110% recommend Empire to anyone needing auto-glass repairs and I'll definitely be using them should I need any auto-glass work in the future.

I cannot say enough positive things about Sully (the owner) and Empire Auto Glass. I had my back window broken out a few days prior and I was pretty stressed trying to figure out how I was going to replace it and get it retinted for a fair price. I had been getting quotes from a few shops including the Lexus dealership and when I spoke to Sully he had a wealth of knowledge and expertise that put my stress at ease. He gave me a price well under every other shop I had spoken to, replaced it in 90 minutes the next day, and he directed me to his partner down the road at East Coast Tint who retinted my window the exact same for a great price as well. I will be recommending Sully to every person I meet that needs glass repair done. 5 stars isn't enough.