Empire Auto Glass

Fantastic experience! Lous goes above and beyond! I got a quote from Empire for a windshield replacement. I was happy to find out that Empire had a better price than Safelight and other auto glass places in the area. I set up an appointment for today while I was working. I got a call from the Technician Lous telling me that he and another technician were in the parking lot of my work and that I could “take my time” and “not rush”. That immediately made me feel at ease. I met with Lous and the other technician and Lous throughly explained what needed to happen and the process. I was on the clock at work and he was great about accommodating me. I left the car with the technicians and within 30 minutes they gave me a call that they were finished! I met them at my car and Lous did a fantastic job explaining to me in detail how to care for my windshield in the first 48 hours. I would absolutely recommend Empire to everyone. I appreciated Lous and the other technician SO much. 10/10 thank you guys!

I’d give it less than a one star if I could. I got my windshield replaced from here on June 17th and didn’t realize they replaced my windshield with a damaged one. There’s a large scratch/crack on the bottom left of the windshield and this is something that was created by driving because I did not used the car for about 2 weeks therefore it had to be there well beforehand. If I were you I would find a better auto glass shop to go to, it might be a little bit more expensive but it’d be worth better quality and service. Update: a person from the company who I assume was the manager of the location I went to contacted and threatened to sue me over a bad review so that goes to show you what kind of company they are. Again save yourself the hassle and choose a different auto glass company. Update 1/31: The owner is now saying they came out to check my windshield after my complaint which never happened to my knowledge and I was never even contacted about them coming out to look at it.NegativeQuality, Professionalism, Value

Woke up to a broken into car and had a stressful morning figuring out insurance deductibles and other costs of stolen items. Empire Auto Glass was friendly and prompt with an estimate, stating a competitive price and same day appointment window so I would not have to drive around with a bag over my car door. I had originally called their Maryland location, however, they did not have my vehicle glass in stock and suggested an appointment in their Fairfax location. The office is located at the end of Juniper St. Upon entering the office building, turn directly to the right, and down 2 steps. There are plenty of shops and businesses within walking distance from their office so I was able to get work done in a nearby coffee shop while waiting for my car to be repaired. All of the employees and team members I spoke with were professional and friendly and, when I arrived for my appointment, had already printed out the estimate, including filed the information I provided on the phone. After 1.5hrs, I received a call my repair was completed and I was able to pick up my car. All of the broken glass had been cleaned up and the window was spotless. I would recommend Empire Auto Glass.

A small pebble hit my windshield and left a huge crack in the glass. I started calling around to get an estimate on how much it would be to replace my whole windshield and Empire Auto Glass had the best price. I called about 7 other places in the Fairfax area. I came in and Sean noticed right away that I had a sensor on my windshield and he didn't have the right one in stock and asked me if I wanted to wait and stay for him to pick up the correct one from the Maryland or if I could come back in the next morning. I chose to come in the next morning and get it fixed. Sean fixed it quickly (only took 40-45 minutes) to get my whole windshield replaced and it looks PERFECT! It's been a whole week now since I've gotten it fixed and everything is in tact. Definitely recommend coming here!

I'm late on my review as they serviced me over the summer, but I felt like sharing. I had just underwent surgery and had to renew my registration, state inspection, and emissions. I knew I would not pass with a cracked windshield and was stressing the amount of money I was going to spend for everything. These guys were affordable, came fast, were super professional and explained everything as it was being done, and were done quickly too! They remembered to give me specific and detailed (easy to understand and remember) instructions on what to do or not do in the first 24hrs of my new glass. The price and efficiency were the best part! I definitely recommend! Also, it's hard to get good customer service from the whole team when dealing with companies--I received great treatment from the person I first spoke to ....to the technicians.

Empire put the Wrong glass in my Mazda CX-5 vehicle! He gave me a hard time about getting my refund for the wrong window! I could not put my hands on my receipt at the moment, but they had me in their system and remembered me! I had to go elsewhere to get the correct window installed! Empire claimed they couldn't find my receipt in their system! When I gave them my Name however, The rude and unprofessional guy, remembered the service that they gave me! Even remembered how long ago the installation was performed by their store! $250 wasted! The window did not roll up on track and was constantly going off of track! He told me my window sensor in the door had been hit so the window would not stay on track which was a complete Lie! I had to go to another shop! They put in the correct window and no off track problems! I trusted their word at Empire Auto Glass (VA.Loc.) that it was the sensor! I was ready to repair the sensor, but it just so happened that I had another glass company look at the off-track window and they told me that it's not the sensor! It just has the wrong window installed in it from Empire Auto Glass! I have Not heard back from them yet! I will be contacting The FBI & Better Business bureau! Also file in court papers! Buyer beware! The Rude person I spoke with, telephone number is 703-388....NegativeQuality, Professionalism, ValueServicesAuto side window replacement