Fas-Break Auto Glass

I am so pleased that I did business with this company. I am from out of town, my car window was broken by vandals and I didn’t know who to go to for help. I didn’t feel that I could safely drive y car, my back was to the wall. This was the only company that advertised that they were open on Sat. I found the gentlemen to be clean, polite and professional. I thought the work that they did was superior in every way. I would do more business with this company without hesitation. I’d like to add that the price was extremely affordable.

Had a rear window brake in one of my pick ups and needed a special order window to get it replaced ASAP. Fast brake auto glass ordered the window and had it delivered quickly and had it replaced in no time. Unfortunately, there was an issue with that window and I contacted them and they took care of it immediately.extremely happy with their customer service and will be utilizing them again. I also encourage you to consider them for your windshield and window replacement needs.

Be careful here... the hours posted are not the hours they keep. I got left high and dry when I really needed the help. I had a rented car and needed a rock chip repair. I'd called for shop hours and was assured they were open, after driving across town, I found the posted hours indicated the shop should be open but the doors were locked. After calling the number again I was told they would be closed for the day. Don't get hung out there like I was simply chose another glass shop.

Don't believe their "15 Minute Chip Repair, No Appointment Needed" sign. My wife took her lunch to drive 20 minutes from Huntley to hear from them that the equipment for chip repair was in Laurel and they couldn't fix it. My wife asked if she should call ahead next time, and the lady said "no, this never happens". We came back later that afternoon, at 4:45. Could they help us now? Nope, because they couldn't do the repair outside and the garage was full. They had two employees standing there smoking cigarettes who could have moved a car. Did they? Nope. "You'll have to come back tomorrow." Um... no we won't. (Also, we had gone by on a Saturday once, which they advertise as being open. They're not.)

Not impressed with this place at all. Made a appointment a week ago they said they had my back window glass in stock. Called the night before to see if it would be ok to show up first thing in the morning to get it installed Kevin said sure! Showed up for my appointment and was told they don't have my glass and will take 2 weeks to get in. First of all they could of called me and let me know they didn't have it before I showed up and I would of found a different place to go to. I scheduled my rental car around my appointment to get my car fixed. Now I have to turn my rental in and my window is still not fixed. Thank goodness econo glass could get me in on Tuesday. So not professional and do not recommend them at all.

Only one star, because they actually replaced my windshield. I called and scheduled an appointment, was told of a specific time, showed up 5 minutes before and the employees all acted like they had no idea of my appt. They were all very rude, gossiping about the previous customers, and just extremely unprofessional... I was quoted at a certain price, and charged a completely different, more expensive price. It was just an all around disgusting environment.. not welcoming at all...