Glass America - Auto Glass & Windshield Replacement

This is the second time we have been to this facility, only due to our insurance companies request. First visit, they did not even calibrate the sensors and we had to come back. Second visit, they didn’t even put our inspection sticker on our windshield. My son went back to get it and the doors were locked; before 5pm. This facility is not close by, so having to repeatedly come back is definitely an annoyance hence the rating.

This has been a debacle from the very beginning. My windshield was replaced ineptly by the technician, leaving my automatic windshield wipers unable to sense rain on the windshield. When I called to report the problem, the service representative stated that this was because the work was done remotely and I needed to pay $300 extra to have the sensor "calibrated." I was too busy to do this at the time. When I brought my car in for normal service at my dealership, I mentioned this problem to them. They reported that there is no "calibration" for this sensor, and the problem was that the installer had left air bubbles in the adhesive attaching the sensor to the glass. They also pointed out that there was significant flex in the seals, even a couple of places where the seals were misaligned, which would eventually lead to leakage. This assessment cost me $150 in labor. I emailed customer service and then called on the phone. After getting a service representative on the phone, I was told that the warranty department would reach out to me by the end of the day. To this date, they have never reached out. My email did get a response, though, and we immediately scheduled a replacement. I gave the service coordinator my home address (the original work had been done at my workplace), but then the glass arrived broken at the facility. So I waited until today, four days later, only to find that my appointment had been scheduled for my workplace, which I'm not at. Now the story is that I will have to wait for a new appointment, but I need this car ready to go on a cross-country trip, and honestly, this level of incompetence is just infuriating. Update. They finally replaced the glass after I waited at their facility for 4 hours. They had not put me on their schedule and the only reason I got it done at all was that I stood at their customer service counter for the whole time. No yelling. Just standing there, waiting for them to do the work. The sensor fell off of the windshield within 24 hours. Then, three days later (on our cross country trip) a pebble hit the glass and the windshield cracked down the middle. Wound up going to the dealership and having it done correctly. Overall, I spent $400 on two useless windshields that were of substandard quality and installed by unqualified technicians. Then spent $700 to get it done right.

Excellent experience. Customer service was a huge help, assisting me navigate through my insurance company claim and fitting me in for an appointment right away. The shop was super professional and did a clean and prompt windshield replacement with no surprises. Highly recommend

Awful workmanship and customer service. Didn’t put any seal around the window and left the floor full of glass shards. My 4 year old grandson got 3 cuts on the bottom of his foot. Customer service is non existent. I would never recommend them to anyone. Photos attached

Very unhappy with the service here, which I believe was subcontracted to by Gerber Glass. I'm really not sure if my biggest issue is with Glass America (who did the service and billed me) or Gerber (who I spoke with on the phone). This was to replace the windshield in my wife's Honda Accord, which had a small but expanding crack as the result of a rock chip. Issues: - When I first called, they said the cost of my service was cheaper than my insurance deductible and told me I could just pay the lower amount and not go through insurance. I agreed. - After I scheduled the service (they couldn't give me a time window, just a date), I had two different people call me back in subsequent days to confirm my service was on a given date, and they both had the wrong date. - When the installers arrived, they installed the glass but bent the molding and said they would have to come back to do that, but they would have to order a replacement. We were not charged at this point. - After we didn't hear back from them for more than a week, I called and they said the molding had arrived and we set up a follow up appointment. - A day later, I received a call from Gerber who informed me the molding had arrived and asked if I wanted to set up a follow up appointment. I said I already had one and they looked it up in the computer. They made some kind of a comment like "I'm not sure who set this up, but we'll see if we can accommodate this date." They ended up doing it. - After the second appointment, during which I was away on a business trip but my wife was present for, they charged an amount that was higher than what I was originally quoted. - The email receipt contained a PDF which was blank and I was unable to get in touch with the company to question the amount. Based on this, I put a stop payment on the check until this could be resolved. - Not having heard from the company, I called today to settle the issue and offered to pay the amount if they could send me a proper receipt. - They resent the receipt, which came through, albeit with the higher price than what I was quoted. - I agreed to pay that price, but they charged me $35 extra to cover the stop check fee. In the end, I wasted both time and money with this company. As disorganized and unprofessional as they are, it's hard to see how they are still in business. They even had the gall to charge me an extra fee for the stopped check charge — I should have been charging them for my wasted time! I'm actually tempted to report them to the BBB. If you need glass services, I would definitely NOT recommend.

My expectations fell short in a surprising and pleasant way, AGN performance delivery was beyond that. Clean, professional, fast; that’s what you’re looking for and very rare to find nowadays. In short, if you need a glass replaced on your vehicle at your driveway to your satisfaction, look no further, contact AGN, you won’t be disappointed, I wasn’t.