Glass America - Auto Glass & Windshield Replacement

I called Friday for an appointment and was told I would receive a call Monday. Monday came around and I never got a call. I called to ask what was happening and was told their technician tried to leave a voicemail to reschedule. I've had my phone on me all morning and never got a phone call from them. I was rescheduled automatically to a time I wasn't available. Bad service from my experience.

I refer ALL of my local friends and family to Glass America anytime they need a windshield fixed because Andrew and his team are AMAZING! We have had two windshields fixed and a chip and each time I interact with this company, I am blown away. Seriously, thank you guys so much!ServicesAuto windshield repair

I made an appointment on a conference call between my insurance and Glass America. I made it 10 days out. It was scheduled for a Monday. I got a voicemail on Friday at 11:00 saying that they no longer service my area in Orem (6 days after making the appointment) and wanted me to reschedule to bring my car to Salt Lake. I called back and got voicemail. I left a message and did not get a call back. I called Monday Morning (time of the appointment) and the number I was given in the message still went to voicemail. I found another number on the internet and the lady who answered said they do not service Orem anymore and did not have an answer as to why the appointment was made. Changed my appointment to Prime Auto Glass in Provo and received a much better customer service experience.NegativePunctuality

Can't say enough good things about Andrew at Glass America. We had been referred to him by our insurance company for a small rock chip repair. He immediately answered my call and gave me the option of either coming to our home in Heber or him coming to where my husband works in Lehi to take care of it in the parking lot. His turn around was fast and the work was fantastic. In the past when we had a chip repair done (out of state), you couldn't tell it had even been fixed but Andrew explained why that happens and thankfully his repair looked fantastic. We will definitely be using him in the future.

Absolutely the best experience! I spent an hour looking for a specific windshield with no luck. Then I got ahold of Steve at Glass America- not only did he have the windshield I needed, but he was super friendly and quick to get me on the schedule. Rhett came out and installed it (for free) and had it done in 30 minutes! Glass America will definitely be my first call next time.

I (unfortunately) have had to have my windshield replaced a few times throughout the years & I have to say, this has been my best experience yet. Great customer service, super friendly, & came to my house. • Not only did they call me in a super timely manner to set up an appointment, but someone else followed up with me to make sure I’d been contacted. • They have a system where you make an initial appointment window, but then will call you the morning of to give you a better time estimate & then again when they are almost there. • Once they got to my home, they guy was insanely friendly and didn’t take hardly any time at all to replace my windshield.