Insight Auto Glass

I don’t particularly enjoy the receptionist, Heather, insinuating that I was lying about my windshield replacement being distorted for the second time. She says, “well he’s one of our best technicians and I’ve never had a problem with any of his installs and he’s been here a long time, we have also NEVER had this many issues with an install and we use this glass ALL THE TIME.” First of all, I never said this was the technicians fault. It’s the glass. She then proceeded to bring up how I told him it was good, which I actually told him I could already see the distortion from the outside, then again when looking in. He told me it wasn’t as bad as last time. It’s actually funny Heather said it would be distorted from the outside because the glass “curves”, I wonder why when the tech got there, he told me he could already see why I called them back, just from looking at it from the OUTSIDE. But I was not about to sit on the phone arguing with Heather over he said/she said. I know what happened. He also told me before he left after I had him get in my car to look at it again “Well if you’re LOOKING STRAIGHT while driving you’re not gonna see it”. Umm, I’m pretty sure it’s standard to scan the entire windshield while driving? I don’t just look straight, nor does anyone else. The ego of it being a good install to his standards really blinded him to see the warp. If I only needed to “look straight” while driving, cars wouldn’t have a big windshield. Listen, I really don’t enjoy having my windshield repaired. It dips into my day, and I also have things to do. The absolute LAST thing I would do is lie about what I am seeing with my own eyes. Not only is this a safety issue while driving, but I also have extreme astigmatism and this is a huge issue for me driving at night. I am also affected by motion sickness while driving with this distorted windshield. It is not my fault that the glass was failed to be inspected properly, two times in a row. I was also told after the first install, that I would receive different glass… which they didn’t live up to that word! Same bad glass. If it wasn’t for this being the place Hyundai sends me to get my windshield repaired, I wouldn’t have used them again after the first bad install. Please work on your customer service with your staff, and have your techs actually inspect the glass before wasting my time. Now I'm waiting on the “tech manager” to come out and install my glass, next week. I won’t be driving much before then. Thanks!

You can’t get more amateur than these people!!! First off, They were over two hours late then they were supposed to install a windshield and when the guy got there the trim he brought was bent and said he was going to have to reschedule. He didn’t even bother to look or contact the office to see if there was another piece. I actually had to take it upon myself to call their office and ask them to make a repair today. I had to wait another hour and a half for someone else to come with a new piece. Then He shows up and says he does not do recalibration, but only installs the windshield, and that another guy would come out to do the Recalibration So two guys at two separate times had to come And do the job that only one person should’ve been trying to do Wasting even more of my time. He put on the windshield and the Interior trim and foam is exposed and you can clearly see it through the windshield. Then I go get a car wash the next day, and there is soap and water leaking through my windshield Where the guy did not Seal the windshield properly. Now I have to pay another company to fix the issue they created. These people are extremely Unprofessional and I don’t think they’ve been in their business very long to understand proper customer service, and the ability to actually know how to do your jobz Don’t waste your money and time dealing with these People.

My Warrety company uses this company and I've called a couple times. I've got a chip repair and one for a replacement. Not because of faulty chip fix, that was great but then another rock hot me and caused a crack. Both times they were quick to schedule me, professional, and nice! I was even in different locations due to my job and they met me where I was at the time. On the replacement one tech changed the windshield and another came out to calibrate it. It was within an hour of each other and didn't bother me at all. They both warned me to take the tape off in 24 hours and not go through the car wash for a week. All good. I would reccomend them even if they weren't the warranty company choice!

I was visiting near Denver for the day and decided to pull the trigger on replacing my windshield. Most services were very expensive and unavailable, but Insight Auto Glass was available and able to help me out right away. Arriving an hour before the scheduled time window, the technician was very prompt and friendly, and got the job done in a swift and skillful manner. I was very impressed by his work and I definitely recommend this company for windshield repairs!

Tech was very friendly but poorly trained for my type of windshield. Took 4 hours to complete the service due to lost bearing from the rear view mirror. Supervisor gave very small discount but not enough for me to return and risk being assigned a tech that doesn’t know how to perform this task start to finish. If you are a Lexus owner, this is a risk I would not take.NegativeProfessionalismServicesAuto windshield repair, Auto windshield replacement

These people are the best !! After calling several other glass co.s, I find this team. The office crew that took my call and set the appt. are out of this world fast, caring and professional. Thank you. My installer/technician, Nate is one of the best i'v ever delt with. Fast, clean, professional work. Thank you Nate. I recommend this team to everyone. Mike Owner. 2XRound.L.L.C.