Jack Morris an Auto Glass Now Company

Lied to me repeatedly about when windshield would come in. First "this week" then "maybe today", then "no later than tomorrow", the last straw was "maybe tomorrow" again, but now 2 days till install. I told them I wanted to look at it sometime before install (like I've done before years ago). They said that was perfectly fine. Apparently despite me telling them this a week and 2 days ago, it's now 2 days to install and they still don't have windshield. According to them it was ordered a week ago, but the office manager said she kept pushing back picking it up from dealer because "we have other customers". Sorry I got in the way of your more privileged customers. Office manager was thoroughly pissed off the whole conversation. I asked "why do I keep being told different things about the windshield?". According to her "because I'm the one making the call to push it back, we have other customers". Sorry for not being your perfect version of a customer.

My CX9 was broken into and the front and rear passenger windows needed to be replaced. My front windshield was also cracked and I decided to get it fixed too. The ladies working at the front desk were always friendly and helped get me the correct replacements. They were communicative and when the front window had problems with the heads up-display they fixed it. I definitely recommend the Jack Morris on Winchester and they will be my first choice if I ever need another window. Thanks!

This place is amazing! Our car got broken over night and we were passing by Memphis. Heather was the sweetest and most patient receptionist I have talked to in my life. She worked with me even when I gave her the wrong information at first. When we got there everyone in the reception was super friendly and allowed us to wait inside with our two little fur babies. The window was replaced as soon as the glass got there. They were very busy, but she found time to fit us in.

Jack Morris Auto Glass is the best auto glass company. They have great customer service. It’s easy to call & make an appointment and if you are filing a claim with your insurance company, they facilitate the process. Both of our cars had windshield cracks within a week apart. I made one phone call & Jack Morris Reps helped me . Everyone at Jack Morris is professional, courteous and helpful. I’m using them if ever have an issue with my auto glass needs.

The window install was fine. However the installer left glass all in our car. We found close to 25 pieces of glass shards in the seat and floorboard. When I called the office they acted like they would send someone to detail the vehicle. This never happened. I called back to try to speak to a manager and the best they offered was for them to email their boss in Nashville who would reach out to me. This never happened also. I called several times and left messages regarding nothing being done and to this day I still have not heard anything. I paid around $450 for a standard front windshield. It took the installer 15 minutes to install. It seemed great until he left and it was too late. I feel like for as much as I paid the least that could happen would be to ensure glass was not left in my vehicle. But the icing on this cake was definitely the failure to make it right. I do not recommend.

We had a windshield replaced by Jack Morris in 2016. They were easy to work with and the process was simple. Fast forward to 2020, we discovered a slow leak in the seal. They came out and repaired it within 2 days, no questions asked. Love that they stand behind their work and will for the life of the time I own the car. Thank you for being one of the few reputable companies left that truly stand behind your product and your work!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield leak repair, Auto windshield replacement