Jack Morris an Auto Glass Now Company

Big fans of the older company before they sold out but still tested them for my most recent front windshield purchase. It was fairly easy to schedule, although you have to go through a national hotline and the wait was longer than I’d like. They do call you back and I was called back twice, even after scheduling which seemed odd. Once scheduled, I was told it would take roughly an hour. When I dropped off my vehicle, I was told it would take 2-3 hours so I took an Uber home. Roughly an hour later, they called and told me it was ready. Frustrating, since I would have stayed if I had known that. They give you good instructions on how to treat the window for the next 24-hours, so I was frustrated when I noticed driving home that the window was cloudy inside and had smudges on it like it wasn’t clean. I tried to call the shop, but the wait time was over 30-mins in the queue, so I hung up and wiped it down at home. For a $500 window, I was hoping it would be perfect, near perfect before taking it home. Oh well, lessons learned. Overall, I’d go back but it’s worth knowing they have the most/best reviews online because they give out free wiper blades if you fill out a review. I do wish the communication was better and the window was wiped clean or proofed for this before I drove away.

Absolutely wonderful experience!!!! For more than 40 days, I was dealing with another National glass repair company that would not return calls or give me an update on parts that were on order. Calling 3+ times a week, no one could give me a real answer. Fed up, I went to Jack Morris. Amber, the store manager, greeted me promptly and was ready to help. After explaining my situation, she was confident they could help. In a matter of 30 minutes, Amber sourced the window, called the Nissan dealer and ordered the parts, and set my appointment the next day to fix the window. By 1pm, my window was fixed. Something the other national chain couldn’t do in 40 days, Jack Morris was able to do in 29 hours. Exceptional service. Quality work. Highly recommend!!! Amber and her team are the best.

Don’t use this place! The company was sold last June. They are operating under the name Jack Morris for one year. It’s not the same service I used to receive. I took my car in for a quick repair, and when I came back out to get in, my car had been wrecked on the driver’s side. There is a dent now and the plastic piece above the tire well was popped out of place. I popped the plastic piece back into place. They obviously wrecked my car pulling in or backing out of the shop. I am currently waiting for the manager at the Union store to return my phone call. I will update later.ServicesAuto windshield repair

I could not recommend them enough! I have gotten my car broken into multiple times this year and every time they have taken my car in same day and fixed it for me. They are so helpful and kind every time. Safelite has always told me it would be a two week wait, so I definitely recommend Jack Morris especially if you need something quick!ServicesAuto side window replacement

The service was quite nice, setting up an appointment was easy, and they really got me in and out of there in a timely manner once I arrived. Price point was about the same as going to Safelite. I’d rate it a perfect five stars if this weren’t an auto glass shop, but I now have this annoying distortion near the middle of the windshield, which gets in the way sometimes.

First note - much better to get your windshield repaired at the Dealer if you need calibration. Jack Morris (Mt Moriah) put aftermarket replacement on my truck and they couldn't calibrate the camera, so they sent me to the dealer. The dealer sent me back to Jack Morris to get OEM windshield because they can't calibrate properly on a lower-end aftermarket windshield. When Jack Morris reinstalled, they did a sloppy job, left a mess of grease inside/outside my car, stained my ceiling fabric, the car whistles loudly if I drive over 25 MPH. Just a sloppy job for what should be their core expertise. It's now a warranty issue but in total, I've dropped my car off 4 times already and have to go back for a re-install. Not enough time in the day to make this mistake again. Update - I went to the Union Ave location for the warranty repair and that went exceedingly well, especially compared to the Mt Moriah location.ServicesAuto windshield repair