Jack's Auto Glass & Parts

I had an excellent experience at Jack's. After having 2 windows smashed out of a Friday afternoon right before a holiday weekend I thought I was going to be in a world of financial hurt. A quote I received for a replacement from a national chain nearly made me cry. Luckily Jack's was recommended to me. Not only were they SIGNIFICANTLY less costly — they also had a quicker turnaround time. They literally had my windows replaced less than a day after returning from the holiday. On a personal note, I very much enjoyed chatting with the staff here. They're a nice bunch of guys and they have the most adorably outgoing shop cats. Apparently this place has been around 50 years, and if they keep on like this I feel the odds are good they'll be around for 50 more!

Avoid this place at all costs!! The moment you walk in, you’re hit with a smell that’s reminiscent of week-old cat litter—and unfortunately, the customer service matches the odor. I brought my truck in for a windshield replacement, left a deposit, and was told I’d get a call within a few days. That call never came. When I followed up, they told me to drop off my truck and said it would be ready in about three hours. Two hours later, I got a call saying they couldn’t replace the windshield because if they removed the chrome trim around it, they wouldn’t be able to reinstall it. They told me I’d have to get a new (and “expensive,” in their words) part from the dealer. It gets worse—when I returned to pick up my truck, my windshield was now cracked straight down the middle, much worse than when I brought it in. The guy with dark hair admitted their repairman caused the damage but said it “needed to be replaced anyway” and there was nothing they’d do about it. I ended up going to SUPREME Autoglass on State Road in Philly—they replaced it in under an hour, charged less, had a cleaner service area, and were way more professional. Bottom line: stay far away from this place. If you go here after reading this, that one’s on you. You’ve been warned!

THIS PLACE RIGHT HERE I SUGGEST YOU FIND ANOTHER PLACE, LIVE CATS ALL OVER THE DAM PLACE THE GUY AT THE COUNTER RUDE, THEY HAVE YOU WAITING FOREVER FOR A WINDSHIELD REPLACEMENT DONT TELL YOU ANYTHING AS FAR AS HOW LONG IT WILL BE SO YOU JUST SIT FOR HOURS AT A TIME AND UNLESS YOU GO UP TO THE COUNTER THEY WILL HAVE YOU SITTING ALL DAM DAY, SOME OF THE STAFF WERE VERY RUDE AND NOT TO MENTION MY SON IS ALLERGIC TO CATS THAT ARE ALL OVER THE COUNTER,😡😡😡😡😡😡HORRIBLE PLACE I SUGGEST YOU FIND SOMEWHERE ELSE TO GO OR YOU WILL WASTE YOUR WHOLE DAM DAY AND THEY WONT EVEN BE NICE AND HONEST ENOUGH TO GIVE YOU AN ACURATE TIME OF EXACTLY HOW LONG YOU WILL BE SITTING THERE. HORRIBLE SERVICE PEOPLE

What an incredibly pleasant experience. I called and asked for a quote to install two windows in my car. Didn't need to make an appointment, so walked in. Was greeted immediately, told them I was going to wait & had a seat. The staff was very nice. Had a great time with the very friendly office cats. Wound up having to leave and came back next day to pick it up. We withing was done, they cleaned the broken glass up out of the car and my bill was exactly my quote. I know some people are complaining about the cats, but in my book, it shows the staff has compassion for animals. They are well taken care of and it didn't bother me at all that they were there. I commend the staff for helping the cats. Jack's will get my business & I will send everyone I know their way. Definitely a pleasant interaction all the way. Thank you guys! You are great! 💖😻

I just got back from Jack's and I want share a really good, No nonsense, experience. I have a Ford Transit connect, 2010, and last night someone busted my window and stole some tools. My insurance company couldn't get anywhere to make an appointment for me until 3 days from now. No way was I going to unpack my truck and leave it out on the street with no window and more possible theft or damage After spending an hour and a half online and on the phone trying to find someone who could do it today, I found Jack's. Chuck literally ordered the part while I was on the phone and told me I could show up in 2 and 1/2 hours. I did -and got it done today. Price was as quoted on the phone and I didn't have to fill out a zillion forms trying to get my personal information... That means I won't have to suffer through deleting a thousand emails in the next 5 years. Bonus: I left my really nice coffee travel mug there ... And they called me to ask if it was mine. Obviously, I hope there won't be a next time, but if there is, I'll skip the insurance company and just go straight to Jack's.

Recommended by my father, my right rear window was shattered from someone attempting to break in it. I have a 2020 BMW X4, Saflite told me they couldn’t repair my car until Tuesday of next week, I called multiple shops for them all to say the same thing and quoted even more money. I called Jack’s around 9:30a and Adam took his time calling multiple suppliers looking for the part and privacy window that my car came with and told me to come right on in. I arrived at the shop by 12:57p and the front desk receptionist called the supplier shop that was closing at 1pm and made sure they sent over the part. I was expecting my car to be done the next day and at 4:55p today I was called that my car was finished. Adam made sure my car was pulled in the front locked up and the worker who helped with my car was outside waiting for me to pull up after their closing time. My window looks just like the others, the tint matches perfectly. I am very pleased plus Jack’s was $150 cheaper than safelite!