Jessie Jones Auto Glass

Most horrible first impression experience . I called this place to get info about replacing my car windshield and after discussing all details, I told the person who will perform the service that I will call him back after I check something. When I called back, another person picked up the phone and told me that they are no longer servicing my area . Just in 5 minutes. They are not willing to build customer satisfaction.

Worse customer service ever. I would give them a zero start if I can. When you call to ask questions. This lady answers the phone and her demeanor is just negative. Very short not helpful at all. You ask to speak to someone else the attitude got worse. Never do business with them. I do not recomend this business.NegativeProfessionalism

Fast service and seemingly decent job, but poor communication. My windshield needed to be replaced and I was just getting ready to leave on vacation so I left my car at my friend's house. Unfortunately Jessie Jones needed me to email them a copy of my driver's license and credit card to confirm the appointment, which I reluctantly did. I never received a confirmation response, but my friend texted me to inform me they completed the repair (the same day I requested service) but left no receipt. I emailed them to inform them I needed a response. Again no response. A week later when I returned from my trip I called. The man I spoke with was unapologetic and told me the person to handle the matter was out to lunch and to call back at 2pm. I did so and after seeming to be confused about who I was they determined I was legit and sent me an invoice via email a few hours later. Long story short, I would probably use them again if needed, but they really need to improve their communication skills.

I called in the morning a little bit after they opened and where able to give me an appointment that same day I got there early and started working immediately they worked fast and had the job done great my gmc sonoma looks 10 times better with the new windshield thanks to jessie jones auto glass highly recommend to anyone looking for an adorable windshield replacement or repairPositivePunctuality, Quality, Professionalism, Value

1)Cracked my dash 2)Broke windshield washer hose located under under the a panel under wiper arm spline (you can't even get to it without disassembling the arms and panel removal. 3)The wiper arm mounting bolt cap on passenger side is gone (you know... I do wash my truck and look at those things, and it was there before). 4)Greasy finger prints all over Pillar posts and ceiling liner (which I cleaned and didn't complain about). 5) A small 1/4" scratch on edge of hood. Took the truck back to their shop, talked to Kenny, the windshield guru,and was basically dismissed. He just turned away and walked away from me! Don't ever, EVER, ever, let them even breath on your vehical!!!

Great experience from stopping into their office and Jana quickly walked me right through the process of insurance claim and put me on the phone with them scheduled me for the next morning between nine and 930. Professional courteous clean truck/technicians showed up on time/30 minutes ahead of time had my windshield changed out in less than 30 minutes. Would highly recommend was an awesome experience.