K & B Glass Works

Our local dealership where we service our cars referred us to this company to replace a cracked windshield. I had called other local companies, sent contact us forms, even to a certain big name auto glass replacement company insurance companies often work with and no one got back to us. K&B answered our call right away and the rep was super professional and helpful. We weren’t able to get in same day but it wasn’t urgent for us because we have another car we used instead in the interim. I imagine a lot of folks are having windshield issues during monsoon season in Arizona! The tech came by today within the time window provided, was super communicative and professional. He finished quickly. The pricing also was very good compared to other companies or if we had gone through insurance and had to pay a deductible. Highly recommend!

Avoid this company. I unfortunately used their service at the recommendation of the dealership where I purchased my car, Ken Garff Kia on Bell Rd. After the first service, I started hearing loud wind noise while driving. They came to fix the problem a second time and the employee told me that the old seal was used and the wrong sized clip was installed. After a couple weeks the noise started again. I can see the same seal was used and the problem persists. If you can't get a job right on the second try, I have no interest in allowing you to keep trying. I'll have to have this fixed on my own dime. This company is terrible and they are always late for service times.

I used K & B autoglass as my Subaru Dealer reccomended them and works with them for the Callibration of the Windshield. When I scheduled with them we scheduled with the Subaru Dealer for 8am and they said it would take a few hours. I waited until 9:20am and they still haven't showed up or contacted me. I called and they stated they do time blocks and would be here between 8 and 12. A time block was never communicated to me or the Subaru Dealer at any time. I would cancel and not give them my service if I didn't already wait a few weeks for the replacement of my Windshield and would have to wait another few weeks to get it rescheduled with another company.

Hyundai referred this company to us and we decided to go with them even though they offer no incentives for replacing the windshield like most companies do. 2 weeks after the installation our windshield was already cracked, no impact happened, obviously a bad installation. No problem, things happen. Called the company, a guy came and took pictures, and even though is clear that this was a bad installation they refused to fix it. Not only that but customer service was absolutely nasty about it. Over 30 years of having cracked windshields replaced and not one time this has happened so If I were you, I'd go with any other company.ServicesAuto windshield replacement

Took my charger to the Dodge dealer where apparently they have a person from K&B on site. I happened to have a cracked windshield and the service writer asked if I wanted them to replace it. I agreed and the following day when my car was ready for the window replacement the K&B guy called me. I specifically asked them about the strip of tint across the top of my window and they assured me that they not only could and would do it they would do it before installing the glass so it looked clean. There was an issue and they rescheduled the replacement for a different day at my house. Upon my arrival home they were just finishing up and I noticed there was no tint. Apparently he was never told about putting the tint back on the new window. He took pictures of the old window with tint and said he would send them to the guy at the dealer and he would contact me about getting it fixed. Later I drove the car and found my rear view mirror to be exceptionally loose. They never reached out to me and after numerous times calling them nobody answered the phone. Apparently their assurance doesn't mean much and follows the same line as the quality. UPDATE...I was contacted by K&B and they realized there was an issue/communication disconnect. After we talked they we're very quick to come out and make sure everything was corrected. It seemed like they sincerely wanted to make things right and they did just that, for that I give them 4 stars and would be willing to give them another try.

This company is a absolute scam. I payed fir a warranty to get my glasses replaced if it ever cracks. They replaced it once. The second time they told me they only do it once a year. Onto my third glass now and they are telling me they only replace it if they installed it poorly. That's gotta be the stupidest thing I've ever heard. Obviously if you mess it up you need to replace it. Do not trust this business. Edit: they have already covered a cracked windshield from a rock once. And now as the owner states they are completely denying it. Clearly a shady way to sell warranty. I was specifically told the warranty would cover cracks from rocks when purchasing this warranty