K & B Glass Works

One bad experience. We got referred to them by our insurance company, they scheduled to have our windshield replaced the next day, on the next day we get a call that the windshield was damaged and they couldn't locate one anywhere and had to be ordered.. and so they did, they scheduled again for a week later. on that day the tech called us that he would be arriving in 20 minutes, after half hour he called us to tell us that the windshield had not arrived yet (they didn't even check on the status), they gave us more excuses, this time they where trying to find it somewhere else. we told them not to bother and we would use someone else. their Manager called us 30 minutes later (John) He said that the dealership had a damaged windshield the first time, but that he had authorized locating the windshield at other vendors, so we told him... why didn't you do that in the beginning? he responded that they gave a chance to the dealership to correct the issue and get the windshield ( that at my wife's safety, since she had to drive the car for a week with a badly cracked windshield), he said that it was not their fault and blamed the dealership. the call turned bad when he told my wife in a aggressive tone that they didn't break the windshield, my wife told him that he never told them that it was, but them repairing it in a timely manner as scheduled twice was. I finally took the phone and told him to not bother, as we had contacted Safelite Auto and they are going to take care of it. I WILL NEVER DO BUSINESS WITH THEM AGAIN.... BEWARE!!!

This company is a absolute scam. I payed fir a warranty to get my glasses replaced if it ever cracks. They replaced it once. The second time they told me they only do it once a year. Onto my third glass now and they are telling me they only replace it if they installed it poorly. That's gotta be the stupidest thing I've ever heard. Obviously if you mess it up you need to replace it. Do not trust this business. Edit: they have already covered a cracked windshield from a rock once. And now as the owner states they are completely denying it. Clearly a shady way to sell warranty. I was specifically told the warranty would cover cracks from rocks when purchasing this warranty

Took my charger to the Dodge dealer where apparently they have a person from K&B on site. I happened to have a cracked windshield and the service writer asked if I wanted them to replace it. I agreed and the following day when my car was ready for the window replacement the K&B guy called me. I specifically asked them about the strip of tint across the top of my window and they assured me that they not only could and would do it they would do it before installing the glass so it looked clean. There was an issue and they rescheduled the replacement for a different day at my house. Upon my arrival home they were just finishing up and I noticed there was no tint. Apparently he was never told about putting the tint back on the new window. He took pictures of the old window with tint and said he would send them to the guy at the dealer and he would contact me about getting it fixed. Later I drove the car and found my rear view mirror to be exceptionally loose. They never reached out to me and after numerous times calling them nobody answered the phone. Apparently their assurance doesn't mean much and follows the same line as the quality. UPDATE...I was contacted by K&B and they realized there was an issue/communication disconnect. After we talked they we're very quick to come out and make sure everything was corrected. It seemed like they sincerely wanted to make things right and they did just that, for that I give them 4 stars and would be willing to give them another try.

Hyundai referred this company to us and we decided to go with them even though they offer no incentives for replacing the windshield like most companies do. 2 weeks after the installation our windshield was already cracked, no impact happened, obviously a bad installation. No problem, things happen. Called the company, a guy came and took pictures, and even though is clear that this was a bad installation they refused to fix it. Not only that but customer service was absolutely nasty about it. Over 30 years of having cracked windshields replaced and not one time this has happened so If I were you, I'd go with any other company.ServicesAuto windshield replacement

Avoid this company. I unfortunately used their service at the recommendation of the dealership where I purchased my car, Ken Garff Kia on Bell Rd. After the first service, I started hearing loud wind noise while driving. They came to fix the problem a second time and the employee told me that the old seal was used and the wrong sized clip was installed. After a couple weeks the noise started again. I can see the same seal was used and the problem persists. If you can't get a job right on the second try, I have no interest in allowing you to keep trying. I'll have to have this fixed on my own dime. This company is terrible and they are always late for service times.

Had an unfortunate crack in my windshield after it was struck by a rock. Never a fun experience and always a very expensive repair. Typically also kind of a hassle dealing with insurance. K&B was recommended to me by my auto dealerships service department. My windshield requires calibration and they work together to complete the process. Ordering of glass and scheduling was done by K&B and was very efficient and seamless. I worked with their customer service team and received top-notch absolutely wonderful service. They coordinated the calibration with my dealership once the glass came in and all was done within a few hours. Both took my schedule and time into consideration. I was treated absolutely phenomenally. The work was done without any issues and work appears to be very well done. I want again give kudos to the associate that helped me in customer service. She was outstanding and she also handled all of the messy stuff that's always a hassle with my car insurance company. Wonderful experience even though one you don't desire. Thank you K&B! Should I ever require glass repair again I will definitely be a customer again. Highly recommend. 5 stars hands down!