Low Cost Auto Glass West

I took my vehicle in about a month or so ago. Received a quote over the phone with Mark. Robert was who helped me in person. Both did really great as far as customer service. My windshield has held up great since the installment and sometimes seems like I can put my hand through it! I like that they have a warranty for chips and they even offered military discount. Thank you guys for the amazing service.

Mark and his crew couldn’t have been more dishonest. They tried selling us a new windshield over a rock hit that caused a crack. When my partner posted a one star review, disclosing the experience we had, he began calling my partner and sending him text messages. You can see them and the crack that was fixed, by me, first attempt ever at such a thing (with a $14.99 rain x kit from O’ Reilly Auto Parts no less, and done in the O’ Reilly parking lot) after being told by Mark that the windshield was now trash and that the crack will continue to travel and that the crack would not take in resin. It would seem like Mark and his employees need to learn some new tricks instead of trying to massively over and upsell potential customers. See his texts and a post repair picture attached. *Update* I own several vehicles, with repairs to rock chips and cracks over the years. None have continued to travel. But as you can see in his response, Mark talks and acts like a school yard bully when you don’t just say thank you and where do I empty my wallet. He says cracks will always open and travel. Yet he tried to sell us a $160 lifetime guarantee chip and crack fix.

They were not interested in repairing the chip the immediately wanted to replace it. I live in Houston and I've been driving for almost 20 years I don't know who they thought I was but a moron is not one. Joel immediately said "ohh noooo we cannot fix". Thanks for the help

Thank you all at Low Cost Auto Glass. You were all very professional and very detailed not only in the work you did on my vehicle window but also in explaining everything. I recommend you to anyone looking for the best service in town. Thank you!!!!!

I've visited the east side location before and had a great experience. Was on the west side when I had some rock damage to my front windshield and decided to stop by the new location. The team is excellent and did a nice job repairing the glass. I'll be coming back if I need more repairs.ServicesAuto windshield repair

Only place other than the dealership that does sunroof windows and way cheaper. Very professional and fast. Had the insurance stuff handled right away, they cleaned the inside of the truck and ready for pick up. Will definitely recommend and use for any future glass issues.