Low Price Auto Glass

Brought my car in to get the rear driver's windshield replaced back in June/May but never had time to write a review. Less than an hour later, they were done, and I paid around $290 to get my car back. However, for the quality of work I received, the labor (excluding the part) should have only cost around $50, and the fact that they completed the job so quickly really shows that they were rushing things. First, the shattered window left pieces of glass everywhere, and nothing was done to clean up any of the mess. When I picked up my car, there was still pieces of glass near the seats, in the cupholder of the door, and inside of the gap in the door that the glass sits in. In addition, the interior panel was not even secured back in correctly, and when I got home, I ended up having to remove and reinstall the panel myself to fully fix it (and honestly could have just replaced the windshield by myself at this point). Overall, the work was extremely sloppy and lacked attention to detail relative to what I had paid, and it's as if I could have asked a 15 year old boy to do the repair for me and received a better end result. Disappointed and angry. Edit 1, 10/18/2023: I called to follow up as requested, and the person I spoke to had a passive aggressive attitude and persistently insisted that he didn't know what happened while saying sorry in an unsympathetic manner. He then said that the maximum he could do in compensation for my case was a $20 refund ONLY IF I CHANGE the review, and HUNG UP ON ME when I asked if he could do $25 (because a $5 difference is considered a threat for money extortion? Really?). EXTREMELY UNPROFESSIONAL ATTITUDE, I would deduct this review to ZERO STARS if I could and will be telling everyone I know to never have business with this establishment. Edit 2, 10/18/2023: Used PROFANITY to curse at me when I called them a second time to confront them, and then hung up again. An immature loser and a COWARD.ServicesAuto side window replacement

Came here about to months ago to get my windshield replace on my Alfa Romeo. excellent price and didn’t need to involve my car insurance. Received excellent service. Today I came back in because my father in law used my car recently and accidentally pulled to hard on the rear view mirror and yancked it off. I explained to the manager that as helping me what happened but that I was a customer recently and if they could fix it for me. He looked at it and took it into the garage and had one of his guys fix it back to the windshield. I asked the manager how much and he said not to worry about it as I had been there recently. He didn’t have to do that as it wasn’t their fault but just to let you all know that this place does have great service and good prices and do care and go beyond for their customers. Try them out. I sure am glad I did.

I have included photos of before the repair, after the repair, and 24 hours after the repair. I called, asked if they fixed windscreen chips. They said they do. I drove to the shop, handed them the keys, and got my car back in 15 mins. I noticed the crack got bigger, but didn’t think much of it. I also saw a mark that I thought was the repair resin, and got a razor blade to try and remove it. After I got home, that was when I realized the resin mark was actually a scratch. The technician repairing the chip must have slipped when he was “drilling” out the chipped glass. The crack also grew an additional half inch as well. When I returned to Low Price Auto Glass (LPAG) to voice these issues. The manager pointed at a sign that said chip repairs were not guaranteed and can make cracks worst. Well, it would be nice if they gave me that warning before the work was performed. The manager also states that the scratch mark I saw was a crack. It is not a crack. I had another shop confirm my initial findings that is it a scratch. I do not recommend LPAG, the technician scratched my window during the repair process and he did not come forward with it. The manager also refuses to acknowledge the damage to the windscreen caused by the repair process, calling and obvious scratch a crack. The crack also grew after the chip was repaired as well. They should have warned me of the potential for additional damage from the repair process before I handed them the keys. The initial photo shows the small chip and 2 cracks. The photo after the repair is the photo with the 2 black sharpie dots. Here you can see that the lower crack has grown, and the mark where the technician scratch the glass. The photo 24 hours after the repair is the photo with tape near the top crack. I was using tape to monitor the crack progress. The lower crack has grown an additional ~0.5 inches.

Bought this car brand new so I didn’t want this rock chip to mess up my windshield or grow. Came here around 130 and they finished in 15-20 minutes. They did the best they could but while it’s repaired there’s still some evidence of the rock chip but as someone who has had chips repaired before that’s VERY COMMON. So overall for the speed it was done, the price and the excellent customer service I’d definitely recommend this place. It was 55$ which was the cheapest price I could find in Austin for the repair and they even have discounts if you’re military or a student. I’d definitely recommend this place to my friends for rock chip repair.

Getting my car repaired at LPAG was as painless an experience as I could have imagined. They were able to communicate with my insurance and I promptly and with great clarity, they were able to get me an appointment within days and were flexible scheduling around my work calendar. The repair they did (due to no fault of their own, but rather an issue with my car) was not complete and I was given a discount on my services because of it. They even wen the extra mile by vacuuming my car and providing free crash wrap in the meantime. LPAG understands what customer service means and knows that car repairs can be extremely stressful to handle. Thank you for all your hard work and for making me feel appreciated as a customer-cannot recommend enough!

If I could put negative stars I would. Don't trust these guys. I completely got taken advantage of by this facility. I trusted and believed what they told me and they took full advantage of me. I ended up with the wrong windshield and could never get them to follow up with warranty and replacement. I ended up going to LPAG in Cedar Park and was absolutely 1000% impressed by them. They helped me get my windshield replaced correctly and they went above and beyond to get it done without my having to pay another deductible! Keep in mind all these facilities are independent and Cedar Park LPAG never contacted the Lamar location. I do not recommend LPAG on Lamar. Do not believe a thing they tell you. I am so glad I found the Cedar Park LPAG. You can trust them, they are professional and do excellent, quality work. Run, don't walk away from LPAG on Lamar. I honestly believe they were in intentional in taking advantage of me, now in retrospect. I was a fool to trust them. I don't like giving bad reviews, but I don't want anyone else to go through what I did, that's why I am posting this.