McConnell Auto Glass

I have had my windows in my cars replaced more times than I can stand. My glass was cracked all the way from one side to the other side. However, I have never had anyone so professional, informative and caring . The prices are so affordable, I did not cringe when they told me the amount. From the first call to the service repair it was an amazing and pleasurable experience. I will tell everyone about their Great Customer Service and Affordable prices.

I made a deposit and retained McConnell to replace my windshield, and separately arranged to have another business replace the tint. It would take about 1/2 day to get it all done. I had to take time off work. McConnell knew this. McConnell cancelled my appointment and gave me no effective advance notice. They did leave a voicemail 27 minutes before a 3 hour appointment. THIS IS NOT SUFFICIENT NOTICE TO THE CUSTOMER. I found out when I walked in their door that it was cancelled, after arranging the day. It's 30 miles round trip. There were thunderstorms in the area but when I arrived McConnell was open, customers going in and out of their business. The tint business next door and other area businesses, all open. Weather cleared up nicely as I drove home. I attempted to reschedule the install, but after a series of emails, McConnell was not trying to accommodate a reschedule. They implied they might not refund my deposit. Finally, I quit playing their games and cancelled. They wasted my time and I lost a $20 tint deposit because of them. They did *nothing* to make any of this right, only rationalize poor customer service.

Absolutely Incredible Experience!!!!! I intentionally waited two weeks before sharing my thoughts because I wanted to ensure I had a solid understanding of their work. I can confidently say that the entire experience was flawless. From the very first phone call to stepping through the door, the hands-on approach they provided was outstanding. They took care of everything, sparing me from the hassle of dealing with the insurance company. I chose to go with them due to their excellent reputation, and now I can personally confirm that they truly are the best in the Triangle area for glass repair or installation. This is one instance where you won’t regret your choice; they genuinely care about their customers, treating you as more than just a number and handling your vehicle with the same care they would their own. So don’t waste your time looking elsewhere—these glowing reviews are accurate, and you will walk away satisfied. The service wait times were spot on as well. Thank you so much, McConnell Auto Glass, for an amazing experience—I will gladly recommend you to others!

It's been three weeks since I took my Honda CR-V to McConnell, and I couldn't be more satisfied with the service. The team was incredibly helpful and efficient in scheduling my appointment, coordinating with my insurance (State Farm), and getting my front windshield replaced in no time. I truly appreciate their professionalism and the quality of their work. They have an excellent team, and while I hope I won’t need any future repairs, I will definitely return to McConnell if I do.

Great service after my windshield developed a crack. The people on the phone were great - helpful, flexible, and informative. Dana and another man came out to do the job, and they were both nice, polite, and responsive to questions. They worked steadily and efficiently, and, as far as I can tell, the new windshield is perfect. And they moved my ePass sticker, too, so I don't have the hassle of replacing that (which can be a hassle). Overall, I'm very pleased, and I would hire them again without hesitation. I like doing business with local companies when I can, and this experience was top notch.

Dana and Evan did a great job! I'm a contractor and I'm always on the go, I had my wife Danielle schedule the service to my Ford F-150 pickup while on a job site. These two guys came out promptly explained to me how long it would take. They fixed the glass very fast and we're on their way. Perfect service for me! I never have time to go into a shop and this really helped me out. I appreciate you guys! These guys work hard and it shows I really appreciate them.