New Pilsen Auto Glass Inc.

Just left Pilsen Auto Glass an hour or so ago, was concerned about getting the right OEM windshield by safelite. After we confirmed the correct windshield for my F-150 the tech assured me it would be installed in 2 hours, exactly 2 hours later the secretary was handing me the paperwork... Impressive, not only the price, but the level of professionalism and attention to detail, even my "built in Dearborn MI" decal was put back in place along with my city sticker and tollway sensor... Thanks Pilsen you have a life long customer... the Ruby Red Monster thanks you too!ServicesAuto windshield replacement

Got my windshield replaced after a large sized rock hit it on the freeway the night before. He (the owner) got me in quickly the next day and at a rate that was competitive based on the little research I had done. His guys replaced it fairly quickly, which was nice but there were a few hiccups to say the least. First and foremost, right before I left I mentioned to one of the workers that some of my protectors on each side of my windshield seemed to be coming loose and asked if there was any kind of adhesive or tar that would help keep those in place, with few words said the man ripped literally the entire left side of the windshield protector off and started walking away claiming he was going to “fix it,” but when I asked what he had done afterward he only said he added a piece of tape… and it was only sticky in the place he had ripped it off from… so it only made the problem worse (photos of what it looks like now are attached below). Aside from this I also did notice a small bit of what seemed to be some black adhesive leaking from one side of the windshield a couple days later, I didn’t know what it was at first but when I went to straighten it out and kind of rub it in I found that it was sticky and left my fingers looking like I had been working underneath the hoods of cars all day. There was also an annoying ticking sound coming from the windshield a few days after the job. When it finally got so bad I had to call there was a woman on the phone who I had not spoken to previously who did not make me feel much better as she began cursing back at me telling me how “I’m not perfect,” and how people make mistakes and I can just bring it back in. As if my life should revolve around their schedule, they are located at least 20 minutes away from me, I don’t have time for people to mess up a simple windshield replacement, especially not so called “professionals.” Luckily the ticking noise stopped pretty much right after the phone call. I think the best thing to say to conclude this review is that I felt a little harsh going 2 stars on this one, but now that I’m here writing the review and recounting what actually occurred that day it’s more than fair to leave a 2 star review.

I received a quote of $500 to replace my windshield from Safelight in South Holland but I was spoken to rudely by one of their agents so I canceled the appointment and began searching for someplace close to work where I didn't have to lose a day at work unnecessarily. I read Pilsen New Auto Glass reviews and decided to call these guys. The price I was quoted was far below the Safelight quote of $500. The gentleman that answered the phone at New Pilsen quoted me a price and I was so dumbfounded that I kept repeating what he said...Today?....$345?...90 min? They did a phenomenal job.... the staff was pleasant and their waiting room wasn't bad at all. Nice lady in the cashiers booth and now it's been 3 weeks since they worked on my vehicle and I am very satisfied .

My windows were broken the night before, and I wasn’t sure what to do. I called for a quote and the lady who answered my call really took the time to explain the pricing and different options available and they offered both new and old glass at a great price. They even tinted my windows to match the rest of my windows. The service was professional, reasonably priced, and quick. They also helped clean up the broken glass, which I really appreciated. I highly recommend this place. After a rough day, the overall experience was fantastic.

This is like the 3rd time I've come here for windshield replacement and tinting. 1: 2004 Dodge Dakota 2: 2018 Nissan Altima 3: 2021 Ford Explorer XLT. All three times, each vehicle had a windshield replacement and had their windows tinted. I feel it's the best price I was able to find. It's as simple as calling to set up an appointment, and they'll have it ready in 2 hours more or less. No hassle and fair pricing with quality work. I will continue to come here with more vehicles.

I called two places near my house and they wanted $360 to replace it. I attempted to go through my insurance and they said I have a $500 deductible, and they can set me up an appointment with safe-life and they'd do it for $460🙄. I called this place and they did it for $165 while also taking me right when I got there and only taking 15 minutes to complete the job. Thank goodness there's still mom and pop places like this one. Corporate businesses aren't always the best option, thats for sure. I'll always come here from now on for all of my window repair/tinting needs.ServicesAuto windshield replacement