Payless Auto Glass

Absolutely horrible experience!! The Norwich, CT location did not show for the appointment we had set. Figured they were running late..Nope.. No Call-No Show.. I called the office to check on what had happened.(15 minutes on hold) No apologies.. I reluctantly agreed to schedule another appointment for the following day.. Couldn't believe, Again.. No Call-No Show. I called the office again, (10 minute wait). We rescheduled for the next day. After giving it some thought I canceled the 3th appointment and scheduled with another company. Mike,

Wonderful business to work with- efficient and professional! After waiting almost a month to no avail for a competitor ( Safelight) to repair our rear automobile windshield, we received a recommendation from a previous customer that Payless Auto glass would bring success to our predicament and they did! One call first to the Groton office and then to the Norwich office and we received almost immediate attention to our repair problem and service that very afternoon! We cannot express how satifisfied we were for their service. Thank you Payless auto glass professionals!ServicesAuto rear window replacement

First time thay went to the dealership. second time thay came out to fix it but it needed to be replaced had to get authorization from the dealership. Third time it was to be 10to12 at 12:30 I called them thay are still on a job call them at 2:10 he could not fine my house so he went on to the next job the numbers are on the house and mailbox my house is 5 feet off the road he if the dealership was not paying for this I would call safelite payless sucks

I went and booked an appointment online for Monday afternoon for my boss's back window in his truck. Monday morning they called me to let me know they could not do it Monday but will be out Wednesday. Wednesday afternoon came no one called or showed up, so I called to figure out what was going on. At first no one answered. The second time I call the lady hung up on me. The third time I finally was able to talk to someone. They informed me that they do work till 4pm. So I waited and again no one showed up. First thing Thursday morning I called again to figure out why no showed up for the appointment they set. I was informed I was not even on the schedule for Wednesday. So after 30 minutes on phone going over my order for the 4th time after it took them 15 minutes to even find it, I was told I was all set for Friday now between 1pm-5pm. I was not going to be there so I gave them the payment over the phone and still asked for a call when someone was on the way. Friday came and nothing, no one called or showed up. I know it was raining off and on but still call if you have to cancel. So now I had to go through another company and have to wait even long.NegativePunctuality, Professionalism

Fantastic experience! I called and they explained the insurance process to me. Within 10 minutes I had the insurance claim approved and a same-day appointment. The windshield was replaced that afternoon and a week later, I have no complaints and it held up to a heavy rain with no leaks or wind noise. I definitely recommend Payless in Norwich, CT.

I have used Payless Auto Glass, Norwich, over and over for years (I run a repair facility) and ALWAYS feel they do a superb job. Also, their pricing is very reasonably and fair. I have never had an issue with their work and on several occasions feel they went far beyond what was called for to get the job done correctly. Also, dealing with them means dealing with a local merchant, not a mega-corporation with all the negatives that go with that.PositivePunctuality, Quality, Professionalism, Value