Prime Auto Glass Provo

The most amazing part of this shop is that they communicate with you after hours. My windshield needed to be replaced so I filled out their online quote after hours. Within half an hour I had the cost, appointment options, and a prompt response from a real human. I was astounded. My experience dropping off my car was equally amazing. I arrived at the time of my appointment, and my car was immediately taken into the bay. The promised time of completion was accurate, and I left thankful for a business that made it so easy to get my needs met. Many, many thanks!!!

My husband and I came in on march 29th to get our front windshield replaced, everything was fine until April 5. I headed to get into my vehicle and there was a MASSIVE CRACK IN THE BOTTOM OF MY BRAND NEW WINDSHIELD WITH 0 SIGN OF IT BEING FROM A CHIP IN THE GLASS! I went back to speak with them and guess what? They kept blaming everything else but the low quality of their windshields, “it’s your driving, oh well if it’s not you it’s Mother Nature.” Are you serious? I’m sorry to say this but the glass manufacturer specifically for vehicles does not just crack for the fun of it. That’s fairly common knowledge. I spent over $850 dollars for it to barely last a week. When they finally decided to help me out they wanted to give me a lousy 60% off another new windshield. I would be paying a grand total of $1,374! I had heard a lot of great things about this company but I will never come back after the way they treated my husband and I. Please save yourself the headache and go elsewhere.

What can I even say? I'm just a regular guy, living in Springville, trying to wade through reviews and sponsored national chains to find a trusting, actual caring local guy that can replace a windshield. Well, I found that. As all reviewers have said, Julio knocks it out of the park here. I submitted the quote request form on a Friday evening and got a text back within an hour. Julio was able to squeeze me in next day, on a Saturday! And I was able to surprise my daughter with a new windshield before returning her car to her in Salt Lake Saturday night. Better price than the big guys, better service, 7 days sooner. Thank you so much for the two windshields over the last few months. I'll be back soon with another one.

Called and got a quote, set a time to come in and I showed up 15 mins early, apparently they didn't tell me or send me the appointment scheduler and all they wanted to do is tell me I was wrong and out of luck to getting a new windshield. After he told me I was wrong 10 times and that it was my problem not his I walked out and found a competitor just down the street that was amazing to work with and very polite with better prices. I'm so glad Prime Auto Glass were jerks cuz I found a place that was close and great to work with. Thanks for talking me out of ever doing business with you because it's my fault you didn't send your scheduler... Bonus I found a better price too, and they were happy to actually help me. Haha Update to management: Thanks for proving my point that it's my fault that you didn't send me a link and told me what time to come in. Yes I did leave a bad review for another glass company because the location is "perminatly closed" but still has a Google Maps as open. Haha hope you the best in your business and needs improvement customer service.

These people have 0 clue in what customer service truly is! I got my windshield replaced and 7 days later there was a huge crack in the new windshield. Went in to talk with the guy and he blamed it on bad driving. What kind of person blames a crack with no chips it on bad driving. After he looked at it he said it was due to bad weather. The temperatures in our state have not been extreme enough for it to cause a crack of its size. The crack is either from careless handing when the windshield was installed, or it had been faulty from the manufacturer. The guy I spoke with wanted to charge me an extra $500 bucks to fix it after I spent 800$ in the first place. This is ridiculous. Don’t bother trusting these guys, they can’t even hold themselves accountable!

I had an outstanding experience with Julio and his team!!! From the moment I reached out, Julio was incredibly kind and accommodating. They stand by their work with life time warranties on all their products which gives peace of mind. They are the most professional, high quality and affordable place i’ve ever been to. I’ve called other places and they don't measure up. This is absolutely the best place for window tinting, glass repair, etc. I’ll never go anywhere else. Great costumer service and prices in the whole state of Utah! Thank you Julio!! HIGHLY RECOMMEND!!!!