Ramirez Auto Glass

I got my whole windshield replaced here with Ramirez auto glass and the quality on their glass is very cheap . I barely got it replaced 2 weeks ago and I already have a hairline crack starting from the bottom of the seal going upward. I called them and the woman who answered the phone answered saying “yeah!” Just like that. I had to ask if I was calling the business number for Ramirez auto glass. She was so rude and unprofessional telling me that I’m responsible for that crack . They only warranty air noise and water leaks. For as much as we paid them this type of glass should last a long time. At least longer than 2 weeks. I just came out of the store and there it was , a fine line crack . As if the sun could have done that. Windshields are meant to withstand a lot more than just the heat. It doesn’t show any sign of foul play/ damage. I believe they should at least try and fix than crack it has before it gets any worse

I had read previous poor reviews but as they came recommended by a family member I gave them a shot. The guys came out to my house and replaced a windshield. I was very concerned with saving what I could of the old windshield as the car is a bit of a classic. They were friendly and understanding of my paranoia, and explained what they were doing to me the whole time, how with care the windshield can come out in tact, and how to care for my new windshield after they were done. They took care when removing and installing the windshield, insuring both the vehicle frame and the new windshield were clean for proper adhesion. The process didn't take very long and they cleaned up after themselves once they were done. These were really nice guys and I enjoyed watching them work. My new windshield hasn't exhibited any leaks but given what I saw, I don't think it should. The only negative I can say was that the guys somehow had the wrong address and telephone for me so they were 30 minutes late. They seem really busy as they also do work for local body shops so I was surprised not to see more reviews. I might not have written a review except knowing they had recent bad reviews, I figured I should share my experience.

Was excited to get windshield replaced so economically. Was told I could be here at 9am and out by 9:30 another reason to use them. Was told windshield is in stock, another reason to use them. Well, when I arrived the person who told me to come in early denied making that statement. I came in early on my day off because of what was told to me to expect. Second glass was at the warehouse not on the premises. Glass arrived at 11am. The office needs sprucing up. It was cold (no heater in customer area). Sat there for 2 1/2 hours. The front driveway is terrible, crumbling and poor looking. For the sake of their customers one would think they care enough to make place appear more pleasing and amenable to customers. Don’t want to use run down but it has seen better days. They need to be more forthright with customers before they show up. BEST THING ABOUT THE EXPERIENCE WAS THE GREAT PRICE. Need to weigh if I will recommend this business.

I should have read reviews before bringing my car here. I called before I brought it in and gave them details of my car to get a price. They gave me $220 over the phone. I got in and they told me $425 because there would be calibration of sensors involved. They should have told me that over the phone. They then were able to change the price down to $350 when I argued with them that they had already given one price over the phone. The fact that they could so easily change the price makes me feel like they’re gouging customers. They also didn’t call me when my car was ready and never answered their phone when I called back. Their office staff was fine but a little bit gruff. Now, a few days later, my car is making strange noises and my lane assist won’t turn off. Honestly at this point I’d rather get it fixed elsewhere. I don’t trust this company to do it right. Buyer beware.

My daughter and I took her suv in back in March and I would call them to let them know that there was air coming in to where my daughter would not drive it during it would rain . All she would tell me was “ give it time to settle in “. So on 10/6 I told my daughter enough is enough so we went back and spot to the lady up front and all she told us was with out a receipt she couldn’t help us , well my daughter had it and the look on her face ,I thought she was going to throw us out . Well Almost 5 hours later we are waiting on the parking lot and we see her suv being parked . And we didn’t get a call to a 2 hour later . . When my daughter called and asked what was the status on her SUV she reply with “ did anyone call you , did you see how many cars we got parked outside when you get the call your car is ready . So when we walked in she asked my daughter can I help you and my daughter told her I am here for my car which she replied I haven’t called you, So I walked out went to the technician that took the car out and asked him this car ready ? I said the lady inside said that it wasn’t ready and he man she knows it’s ready I’m sorry about that . so never again for Ramirez glassServicesAuto windshield replacement

Two days ago a little kid was throwing rocks and busted my back window. After calling insurance, police etc. A competitor was going to charge me $370 plus they wanted me to drop off my car and leave it overnight. Um, no thank you. We bought our car from Ancira and asked them who they recommended and they said Ramirez Glass. Called them up and it was only $190 and they came to me! The gentleman were amazing and very professional. They cleaned all the broken glass, even vacuumed out the inside of the hatch because they didn’t even want there to be little pieces rattling. Then they vacuumed out all the glass from the interior, even though we told them they didn’t have to. They said they never want to leave a job half finished and leaving that glass there for us to clean wasn’t their style. I would definitely recommend them to anyone who needed their glass redone. I cannot thank them enough for the wonderful job they did.