Rick's Auto Glass In Brentwood/Franklin

So glad I called Rick's Auto Glass today!! Got a rock ding in my windshield earlier while on the interstate and knew it needed to be addressed quickly to avoid spreading. I Google searched Franklin glass repair and only a couple were still open after 2pm on Saturday. I called Rick's Auto Glass, Rick answered, I told him what happened and where I was. We agreed to meet at a Mapco just off I65 since rain was imminent. My initial and parting impression of Rick..."Super nice guy!" 28 years of experience in the business, he knows what he's doing. The ding is barely detectable after just a few minutes of work, and at a very reasonable fee!! I couldn't be happier and will gladly call Rick for any future glass repairs. Thanks for taking care of my windshield today Rick!

I called Mr. Rick for an appointment for my driver side window and he came right out. He found the problem and everything was going good. All he needed was a simple little piece to keep it in track. So I thought he would get the part and come right away. I hadn’t to call him at least 5-10 times to get a hold of him so he could finish the job. As a 20 year old I didn’t know better I thought he would look out for me and come right away when he has the part and I paid him 40 dollars as a sure thing. But even know he has not return my call and now I have to play 100 dollars to get it fix right. Make sure you stay on top of this guy and make sure it is done proper.

**UPDATE: 5/9 - Spoke with Rick and mailed him my receipt from the Ford dealership, and gave him my mailing address. He said he would mail me a reimbursement check. It's been over a month (now 6/7) and nothing.... I usually don't write negative reviews, but in this instance, I feel the need to do so. I contacted Rick the week of April 10th because he was recommended by a co-worker and I had a huge crack in my windshield. Rick shopped around for the best bargain on a windshield (which was much appreciated), and so we moved forward. He came out to my office the next day during business hours to work on it, which was awesome! Toward the end, he told me he unsure at first as to how to put my wipers back on, but that he called his buddy at Ford and figured it out. I tested them, and they lagged for a second but went down, and I didn't think anything of it. As I was driving home, the insulation piece popped off my windshield and scared me! I called Rick and he was very responsive and told me he would fix it the next day, but I was headed straight out of town and that I would contact him on Monday. That evening, as I was driving to Louisville, I was caught in a rain storm, and when I went to turn my wipers on, they wouldn't work. I was caught on the highway, in the pouring rain, without wipers. I luckily got home safely, and my parents took my car to the Ford dealership. They said that the wipers were incorrectly installed (backward) and that it could've done damage to my car. I was charged over $125 for them to fix the issue. Rick called me that next week and left a voicemail - I couldn't answer because I was at work. I called back and left a message explaining the wiper situation and asked him to please call me back so we could discuss next steps. I never heard back from him. I texted him on 4/27 and still no response ... It seems I cannot get ahold of him when he was previously so responsive, and it also seems like I won't be getting reimbursed for this - I could've been seriously hurt. It's frustrating, and Rick if you read this, I would love for you to call me back. But until then, I will not be doing business with him again, and I will also be letting my company know of this situation, as well so they don't get stuck like I did.

Very personable, and quick to respond. Came to my workplace parking lot to replace the glass. Had an issue removing a wiper arm on my car from years of corrosion so it broke. But Rick sat on the phone for 20 minutes until he found a replacement that he paid for to replace. You never hope for your windshield to break, but Rick is top notch and the right guy for the job. Made everything super easy. If anyone I know needs new auto glass, I’m giving them Rick’s number.

I restore cars, but glass isn't a battle that I choose to tackle. I had three totally different glass replacement jobs, all atypical tasks on cars with production runs of < 10,000 units (read: new glass is made of "unobtainium", or is $$$$). Other places I called wouldn't even touch the most-straighforward of the three. Rick got them all knocked out! He was extremely careful (I wanted to re-use original glass in all of these projects), knows his stuff, was good to talk to (he spent a long time working on these windshields), went out of his way to get a specialty primer when we hit a snag on one of them, and his prices were very reasonable. I'd absolutely recommend Rick, especially for odd-ball vehicles. As long as Rick is in the business, I'm going to use him!

I contracted Rick on 5/8/2012 to install a windshield (which he supplied) and the lock strips around the front and rear glass of my freshly painted classic BMW. Despite taking what seemed like a long time, the front glass installation went smoothly enough. However during the installation of the rear glass lock strip corner trim, Rick's hand slipped and his trim tool took a six inch long gouge out of my trunk, down to bare metal. I did what I thought was the nice/right thing at the time which was to pay the invoice in full, since after calling my body guy right then and there to get a ballpark estimate to have the trunk repainted, Rick said he would compensate me for the damage once I had the work done. I was finally able to have the car repaired in September, and paid for it out of my own pocket. After just leaving at least the sixth voicemail for Rick in as many weeks to try and collect for the damage he did to my car, I felt it appropriate to share my experience. ------------ September 2013 update: I ran into Rick last Friday (9/20), and asked him about compensating me for the damages to my car, as we had agreed upun. The takeaway from our conversation was that he said he would make good on what he owed me for repairs if I took down this review. He looked me in the eye as we shook hands and as I spoke the words "gentlemen's agreement." So, as agreed, I took the review down last weekend. I left a voice mail for Rick the following Monday afternoon (9/23), and again two days later on Wednesday afternoon (9/25). After leaving my third and fourth unreturned voice mails for him this past Friday (9/27), I went ahead and put the review back up and added this update. A man is only as good as his word, and Rick's word is absolutely worthless. ---------- January 2019 update: Boring? Perhaps. Completely factual? Absolutely. ---------- October 2023 update: Seems my review was somehow misplaced, so I'm reposting it. Rick has owed me for the damages he did to my car for over a decade now.