Right Choice Auto Glass

Right Choice was absolutely amazing with my windshield replacement. Long before the work began, we had considerable trouble getting my insurance company to cooperate. Jamie was incredibly patient and communicative, sharing updates and exchanging ideas on how best to get the claim through the process. My insurance company seemed determined to push me toward a national auto glass company that shall remain nameless. Having dealt with that chain before, I knew I didn't want to trust them with the multitude of windshield-mounted cameras and sensors on my EV. Right Choice was completely on top of it. The glass looks great and all the windshield sensors still work perfectly. I simply could not ask for anything more from Right Choice, and I'll definitely be back for some tinting!

Our Jeep got broken into and I called around trying to find someone who understood the situation. Other places told me it would be days before they could get me in, Right Choice told me to bring it in (it was 30 minutes before they closed) and took care of us on the spot. Their prices were the same as other quotes I got and there was no attempt to take advantage of us! I won't go anywhere else for my vehicles in the future because of the level of service and understanding they provided in a high stress situation!

Somehow, Colorado's climate turned my windshield into bi-focals. I hate when that happens along with the hassle of getting a cracked windshield replaced. Turns out, I made the right choice by calling Right Choice. It was super easy to arrange the replacement. They were quick to offer mobile replacement and swap my glass right in my driveway. Impending snow changed that plan and we mutually agreed that a quick drop off at their shop was in my best interest. I dropped off my truck, ran an errand, swung back by and was met at the door with my keys. The truck had new glass (no more bi-focals) and I was on my way. They handled my claim with insurance and all I had to do was drive home. How easy is that? They are professional, friendly, efficient, and exceeded my own picky expectations. I kinda wish they could handle my eye glasses.......

I called to find out if they re-sealed windshields and how much it would be for a replacement, if needed. I spoke with Jaime and she came off flat and annoyed when she answered. I asked about re-sealing windshields and she was confused about the request, but said no, they only replace. Which is understandable and had no issue with. I know the likelihood of failure with re-sealing. She stated she would need to see the car to see if they have the windshield in stock. I tried to clarify, "If it's not in stock then I would need to wait for an install on another day?" She hesitated and responded "No." Confused, I said, "Because you would need to see the vehicle to find out if its in stock, would I need to come back another day if you dont have it in stock?" She said, "No. We can do it in an hour." It was an awkward conversation but those aren't deal breakers, just life. I was asking a stupid question, but I wanted to figure out if they had their own stock or needed to outsource. The deal breaker was the attitude throughout the conversation. She sounded irritated. A one minute and forty second phone call can make all the difference. I had high hopes due to their rating and reviews. I'm really bummed it turned out this way. 3 stars since I can't speak to their work quality. Response to Owner: I'm glad she's become a great addition to your business. The criticism was about her tone. No, I didn't ask for a quote because the conversation wasn't moving forward and it was clear it needed to end. It's moot regardless. I didn't have a VIN. I'm sorry I shattered her with my feedback surrounding my experience. Hopefully we can, or have, move(d) on and I appreciate your response.

I hardly post reviews, but I thought it was important to let James and his team know how important they made me feel yesterday. What's unique about this reviews it doesn't have anything to actually do with the work he did for me . Its the way he took his time out from a crazy busy schedule to help me breakdown possibilities on how to fix my broken sunroof. Felt like 2 guys in the garage figuring out how to approach a difficult job. I left there feeling better about my situation and it's all because someone took a few minutes to not turn profit but to be a great human being ! Thank you James . BTW I was able to remove the glass and did the repair with my Brother-in-law

Great from start to finish. Great communication, fast, reasonably priced especially compared to others, clean waiting area with drink and snacks, keep you updated on the process, they keep their cool dealing with difficult people like me and two rude ladies that came in when I was there. They go out of their way to make you comfortable. Windshield looks good, sounds good and they left my car as clean as I gave it to them other than blue tape and a new clean windshield you can’t tell the cars been touched. Clear visibility. Hopefully, I’ll NEVER need to use them again, but I would if I had to. Highly recommended.