Robinson Auto Glass Experts

I write this even though it has been about two years but it still irritates me. Went in to get a replacement windshield. They broke the replacement and had to come back. They broke the second and had to come back again. When replies third one the broke the windshield wiper motor so had to go back again. While waiting an unseen obstacle made me fall had get a HUGE hematoma on my thigh. They never offered any type of discount or anything. The only thing I got was a weak apology. With all of their issues they should have offered something… I would give them a negative rating if I could

Would give 0 stars if I could. Went in for a small rock chip fix and they ended up spreading a crack across my whole windshield of my 2024 car. Then they said oh you signed the liability paper so there's nothing we need to do, it's not our responsibility. AVOID this place unless you want to spend your own money to replace your windshield at their fault and error. Ok I see you responded, so what do you do for those 2% that fail besides "oh well, not our responsibility"? Your customers need to know you don't care about those 2% of us.

Got a windshield replacement for my Kenworth semi for almost $600 out of pocket. Not even 3 days into my first trip out and the window forms a crack from the bottom corner. No rock chip or other foreign object hit it, so I’m not really sure what happened. Called them to see if I can bring it in to let them check it out to see if it was a windshield defect or something else, so I am still yet to see what becomes of it. Meanwhile the crack gets bigger everyday. Will update UPDATE*** The lady on the phone wasn’t very enthused about trying to help me out with this, so I took it to LOGAN GLASS instead and for all you Owner Op truckers that might read this; Logan Glass was over $100 bucks cheaper. Take your rig down the road 👌🏻

Had a small chip in the windshield. The gentlemen fixed it within ten minutes (at most) and brought me in to show me. He informed that this chip had been fixed previously and whoever did it did an outstanding job. He said because of that he just had to do some minor things and it was now good to go. Ironically, it had been fixed at this location previously. In addition the speed and proficiency of their work, when I went to pay I was told don’t worry about it, no charge. 10 stars, highly recommend and will not use anyone else for windshield repair.ServicesAuto windshield repair

I cannot say enough about the experience I had with Robinsons! Upon contacting Robinsons, I was greeted with exceptional customer service. The representative was knowledgeable, courteous, and took the time to explain the entire process, including the costs and the expected timeline for the replacement. Scheduling an appointment was straightforward and convenient, accommodating my busy schedule with ease. When the day of the appointment arrived, the technician arrived punctually at my location. They were well-prepared, bringing all the necessary tools and equipment to perform the replacement on-site. The technician’s expertise was evident as they meticulously removed the damaged windshield and installed the new one with precision and care. The quality of the workmanship was outstanding, and the new windshield was a perfect fit. Throughout the process, the technician maintained a high level of professionalism and paid great attention to detail. They ensured that the area was clean and free from any debris, leaving my vehicle in pristine condition. Additionally, they provided me with clear instructions on how to care for the new windshield and answered all my questions thoroughly. One aspect that particularly impressed me was the use of high-quality materials. The new windshield not only restored the structural integrity of my vehicle but also enhanced visibility and reduced glare, significantly improving my driving experience. Overall, my experience with Robinson's was exemplary. Their commitment to excellence, from customer service to the actual replacement, exceeded my expectations. I highly recommend to anyone in need of windshield replacement services. They have earned my trust and future business should the need arise. Thank you for providing such outstanding service!

Scheduled a windshield replacement and left with $4100 in damage and unable to use our car for 3 weeks. Initially we were told that they couldn’t calibrate the vehicle because it had a defect that required warranty work. Took it to the dealership only to be told that when they replaced the windshield they stripped some wires and when putting the new windshield in they shorted out a few components which resulted in our heating elements, lane departure, front camera and some others components not to function. I was told that it was that way when it was brought in and they had the pre scan to prove it. I have information from the dealership to prove otherwise. Pre scan was done almost one hour after they started working on the windshield and post scan was about a half an hour after that. The car was in their shop for an hour and a half. I was told by the owner that the dealership must have caused the damage. After reviewing the cameras with Karalee it was determined that no pre-scan was completed when the vehicle arrived so I’m not sure when the first “pre-scan”happened or how they managed to fabricate the records. After one week with the dealership, robinson finally agreed to pay for the repairs. The repairs were completed around two and a half weeks and then payment was received 3 weeks after they caused the damage from a simple windshield replacement. Although I appreciate that they paid for the repairs, we had to continually call them to make sure it got paid since we couldn’t pick up the car until it was paid for. With that and blaming the dealership for the damage, expecting it to all be under warranty and not taking full ownership of the damage, we will not be back.