Rydon Auto Glass

Waited about two hours to get the window fixed. The gentleman is very busy! He quoted me $185-$195 parts and labor.. he put the window in explaining how the first two didn't work out the third one did and that it cost more. I was expecting to pay no more than $200, he said $250. I asked him why wouldnt you consultant with me before installing the window that was a different price. He accepted the $200, which is all I had. My window is great. But he needs more help there and needs to let customers know when things change. So he know if they can cover the cost if its more or need to wait. But great service n product.

I worked at a dealership b4 and we used to take our cars here. Just got my windshield done here the other day and he quoted me a good outta pocket price $335 for my car. Usually they have the lowest prices outta pocket from calling around n experience with this. Job got done the same day too!! Woulda gave 5 stars BUT not gonna lie the guy is a pretty sheisty businessman. Long story short I went thru insurance bc my comp deductible is $100 n after he did the glass he tried to ask for extra $. He tried to lie n say they aren't paying him anything for the job. That they are giving him "49% off list price". Shows me on his phone, zooms into the 49% n tries to cover up the part where it says $300 for recalibration, $275 for installation, + like another $500. Plus list price is I'm pretty sure just for the glass itself which is like close to $1000 retail at the dealer. So basically he definitely getting way more thru insurance than the $335 he quoted me so he shouldnt have asked for anything extra especially trying to lie!!! I Don't like that! After some arguing he said "ok maybe I'll be able to give you back $50 when I get the payment but it will take so long blah blah blah" another sad story!!! Maybe I'll change my review to 5stars when that happens lol but for now I'm just being honest. Mad sheisty!!!

The rating of 3.7 is very high for this place. I replaced my windshield and it started making a knocking noise. I arrived on Friday and the supervisor said they were short-staffed today and asked me to come back on Monday. I arrived at 10am and waited until 12:30pm. At 12:30pm a repairman came out and asked what happened. I explained the same thing to him as I did to the supervisor. Result: they knocked on the glass with their palms and said everything was fine. I offered to drive down Bustleton Avenue to make sure I was telling the truth, to which the supervisor replied that the head repairman was not available today and that I should come back tomorrow. I am sure that tomorrow they will again be short-staffed and will ask me to come back next week and so on ad infinitum. They do everything they can to avoid fixing their terrible work. Choose another place, this place is the worst in NorthEast because it will be even more expensive to fix their work.

My experience is this - the place is a very well disorganized dump for those who want the cheapest possible price followed by the worst possible service. Workers fool around all the time: slow pacing, taking their time to work on vehicles, stop in the middle of the job to eat lunch at 10 am while customer is waiting. No sense of responsibility or even an attempt to make good for the customer and generate more business. Owner obviously has no control over the workers, since they do the work when they feel like. Owner is friendly, but only to get you to come and buy. Workers do whatever they want and the owner does not care. On top of that, they damaged the interior of my vehicle and of course did not take any responsibility for that. This is a place only for people with cheap vehicles, who will not care if anything's scratched or damaged. Definitely not a place for a decent car. This business was recommended to me by a friend and I did not go there for a "deal", but the quality of work and it turned out to be a negative experience. Stay away.

Came to Rydon to have a new windshield installed on my 2017 Honda Pilot. I am giving them two stars because they were #1 affordable and #2 installed a windshield. That's about as good as it got, the windshield wasn't installed properly which caused a wind noise above 40mph, the sealant they used was as messy as it could be and caused the windshield to crack when a more reputable place attempted to correct it, and the owner (Steve) was a complete waste of time, telling me to "come back tomorrow" because they were too busy to look at their shoddy work. I attempted to come back 3 times, 40 minutes out of my way, until I gave up and realized they're just a joke of a business. Stay away at all costs unless you're just addicted to gambling.

I contacted this auto window glass service early at 7:00 AM on Monday. Initially, I was told I’d receive a callback in 8 minutes. After an hour passed with no word, I called again, provided the details of my car and the specific window issue. The representative requested my VIN and said they’d need a few more minutes, yet no further communication followed. At noon, which is 5 hours later when I inquired about the delay, the response was dismissive, and the representative seemed irritated by my follow-up. Their service blows, particularly given the urgency of having a broken window amidst rainy weather. Prompt and empathetic customer service is crucial in such situations, but this place did not deliver on either front. Fortunately, SAFELITE offered a no-hassle solution and efficiently fixed my window at my residence SAME DAY. For those in need of reliable auto glass services, I would advise considering alternative providers because this place IS NOT IT! Stay away!