Safelite Auto Glass

Many say customer service no longer exists and they are right, except for this place! Just wow. Due to a wedding, the flu, I had to keep rescheduling a windshield replacement and never an issue and always willing to accommodate my request. I had the windshield put in yesterday. From the moment I showed up, throughout the visit, and even post visit was just an excellent experience. I waited maybe 5 minutes to get checked in - that's with 3 people in front of me. Within 10 minutes the technician came out, got my keys, explained what was going to be done, how long it should take, and any potential issues they might encounter (recalibration). Came back out to let me know that due to service codes in the car he may not be able to calibrate the safety equipment but would let me know. An hour or so later, came back out, windshield in, no issues and I was on my way. I received a text with a link to all the work that had been done 10 minutes after I left. I waited while the work was done. They have a large waiting area, OK wifi (easy to connect to, but a bit slow), lots of places to work. I heard the person working the front desk work with many customers and always professional, friendly, and extremely knowledgeable. Thank you all for keeping customer service alive and well.

Absolutely ridiculous service and lack of integrity from this shop. They were unable to replace my passenger window due to missing a specific “tool”required to install the window. Was told they ordered that part the same day. Never reached out to afterwards until I had to contact them. Was told a week later they is a delay, but the tool is on the way and would arrive the next day or day after, and I would be contacted for updates. Never updated. Had to call them AGAIN, and told the next morning that the tool was never actually on the way, and was subsequently dumped and told to go to BMW. 3 weeks of wasted time and no spine from anyone to give it to me straight. Technicians were polite and transparent, but management is very disappointing and needs a look at themselves. Would NEVER recommend. Ever. Very frustrating experience. Save your time please.

The BEST experience I've had with any business in the past several years. I have needed to get my windshield replaced on my 4 Runner for many months but had put off b/c I did not want to deal with the hassle of dealing with State Farm. About 2 weeks ago I went to the Safelite website just to get a quote. Well, the website made it SUPER easy to not only get a quote but to go ahead a book an appointment and NOT have to deal directly with State Farm. I entered my year, make, model, and my VIN number and they took care of everything. I made an appointment for this past Saturday and all I owed was my deductible. I received numerous texts and emails about my appointment. That they had gone ahead and ordered my glass etc. I took their advice and dropped my car off at their Galleria location on my way home Friday night from work. I left the keys in their drop box. My car was promised to be complete before close of business on Saturday. On Saturday, I slept in and then got up and had several errands to run. Safelite sent me texts about 11:00 am that my car was currently being serviced and that it would be ready after lunch. I went ahead and provided my credit card info to their site as I knew what my total would be. I received a text about 1:00 pm that my car was ready as I was wrapping up my errands. I stopped by the shop and walked in where 2 gentlemen were seated behind the counter. I began to tell them how pleased I was with the entire experience. They were very nice. I think they were waiting to see if I was going to complain or be nice. They said some people did not like how many texts and emails that Safelite send. Well, I loved it and b/c I had already provided my credit card info, they simply handed me my key. "No car washes for 24 hours" and that was it. Glass looks great. No issues at this time. I let my car sit in my garage the rest of the day Saturday and all day Sunday esp. b/c it's 90+ degrees outside and I wanted the adhesive to set in a climate controlled area. FANTASTIC experience. My claim is filed with State Farm. If possible, I do not advise that you sit at their location and wait. Just do what you have to do and let them do their job. I did everything through their website. I did not have to contact State Farm. If you can give them at least a week's notice so that they can ensure they have the glass for your car, is probably a good idea. Be prepared to get several helpful texts and emails. Thank you Galleria Safelite. First class experience. On a side note, I had to take my car to them b/c apparently my insurance policy does not cover Safelite coming to me. I was fine with that b/c it has been so HOT and I did not have to worry about the weather on the day of my appointment.

DO NOT RECOMMEND. I've never written a negative review but felt compelled to based on my experience with this Safelite location. Lots of issues. Multiple trips that could have been explained on the first visit. Next is the calibration. They explained at the first pickup that they could not do the calibration due to putting in the wrong glass for my type of car which led to multiple safety lights coming on. Fast forward to the second visit a week later and assurance that everything would be fixed. They installed a second windshield, did not call to say it was ready, only to arrive and still have the safety lights on. When asked about why they were not fixed with new 2nd windshield, they said the safety were not were not there during the original calibration (with wrong windshield first time around). I explained that they created the safety lights with the wrong windshield the first go around and even tried to get me to sign something stating such. This eventually led to them telling me to take it to the dealership which ultimately did a fantastic job. So 3 trips for a simple windshield replacement. This location did not say they were sorry for the inconvenience that they created or any solution other than to take to the dealership. Completely different experience at the dealership where they started with they were sorry this happened and shouldn't have happened. Again, we live in a world where there is no accountability/manners or general willingness to do the right thing. It's very sad. And also zero follow up from the district manager which I called. Unfortunately not suprised based on my experience at his store. My hope is that this does not happen to anyone else (as I spoke with another customer on my first visit that was having a similar experience). I'm sure there are other glass replacement business that would respect you and be glad for your business. All very sad and disappointing experience.

Do NOT recommend bringing a Tesla in for windshield replacement. We were impressed they could fit us in so quickly (only a few days) and the actual installation of the windshield seemed pretty good, but there were a couple of issues that soured the entire experience so we can't recommend them. First, after the install, we got a call from the tech who said the installation of the windshield went well, but...they couldn't calibrate any of the safety systems. The tech couldn't explain what was tried and what didn't work so we could relay relevant information to Tesla to resolve the issue so we asked to talk to the manager Danny. Danny was very nice and explained everything well and gave us his card and said we could call if any issues came up. The windshield wiper arms started scraping the hood, so I called Danny and left a message to see if we could bring the car in to have them look at it and he never called us back. We had Tesla mobile service come out and we discovered they did not tighten the windshield wiper bolts when giving us back the car. Just very disappointed in their inability to calibrate the safety system, the use of non-Tesla glass and the wiper issue which would have chipped the hood paint off. Do yourself a favor, take a day off of work and drive it to Tesla ATL to get it fixed right.ServicesAuto glass replacement

They cancelled on us 15 minutes prior to our appointment time for two windshields at our home. They refused to work around our schedule and said they could only do a Saturday. They completely missed the 8-12 window they were to show up in. They FINALLY arrived at 2pm. They stated they were only able to do one of the 2 windshields our insurance had paid for (we have full coverage). Seemingly bc it was after 4 on a Saturday and they wanted to be done. I have been chasing them to complete the work that my insurance paid for (the second windshield) to NO reply/answer etc from them. I’ve been promised a call from the general manager at two separate times and dates and have not received on singular call back. It’s truly not worth my time to continue to argue with them, I’ll be asking my insurance company to withdraw payment to them and place me with another company to complete the work. Do not recommend.